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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option that best describes your appreciation.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product?
Please rate our service/product on a scale of 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide details about the improvements you would like to see.
5
How likely are you to recommend our service/product to others?
Please select one option that best describes your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Do you find our service/product user-friendly?
Please select one option that best describes whether you find our service/product user-friendly.
Very user-friendly
User-friendly
Neutral
Not very user-friendly
Not user-friendly
7
Please rate the responsiveness of our customer service.
Please rate the responsiveness of our customer service on a scale of 1 to 10.
8
How often do you use our service/product?
Please select one option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
9
What is the primary reason you chose our service/product?
Please provide the primary reason you chose our service/product.
10
How satisfied are you with the value for money provided by our service/product?
Please select one option that best describes your satisfaction with the value for money provided.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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