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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes your appreciation.
Quality
Customer Service
Price
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate our service/product with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
4
What improvements would you like to see in our service/product?
Please provide suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please rate your likelihood of recommending on a scale of 1 to 10.
6
Which of the following features do you consider most valuable?
Choose the feature that you find most valuable.
Ease of Use
Performance
Design
Functionality
7
How often do you use our service/product?
Select how frequently you use our service/product.
Daily
Weekly
Monthly
Occasionally
8
Do you find our service/product user-friendly?
Please share your opinion on the user-friendliness of our service/product.
Yes
No
Neutral
9
How responsive do you find our customer support?
Rate the responsiveness of our customer support team.
10
Would you like to participate in future product/service testing?
Indicate your interest in participating in future testings.
Yes, definitely
Maybe
No
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