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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Choose the option that best reflects your opinion.
Quality
Customer service
Price
Ease of use
Other
Answer
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Describe the issue briefly.
4
What improvements would you like to see in our service/product?
Please provide your suggestions.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 5, where 1 is very unlikely and 5 is very likely.
1 - Very unlikely
2 - Unlikely
3 - Neutral
4 - Likely
5 - Very likely
6
Have you encountered any issues while using our service/product? If yes, please specify.
Briefly describe any problems faced during your experience with our service/product.
7
How often do you use our service/product?
Select the option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
Never
8
Do you find our service/product user-friendly?
Choose the option that best describes your experience.
Very user-friendly
Somewhat user-friendly
Not very user-friendly
Not at all user-friendly
9
Would you like to see more variety in our service/product offerings?
Share your thoughts on the diversity of our service/product range.
Yes, I would
No, I'm satisfied with the current offerings
I'm indifferent
10
Overall, how would you rate your experience with our service/product?
Select the option that best represents your overall experience.
Excellent
Good
Fair
Poor
Very poor
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