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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes what you appreciate.
Quality
Customer service
Price
Innovation
Convenience
2
Rate our service/product out of 10
Rate our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide details about what bothers you regarding our service/product.
4
What could we improve to better serve you?
Please provide suggestions on how we can improve our service/product.
5
How likely are you to recommend us to a friend or colleague?
Rate your likelihood of recommending us on a scale from 1 to 10.
6
Which aspect of our service/product do you find most satisfying?
Select one option that best describes the most satisfying aspect.
Quality
Customer service
Price
Innovation
Convenience
7
How often do you use our service/product?
Indicate the frequency of your usage.
Daily
Weekly
Monthly
Rarely
Never
8
Do you find our service/product user-friendly?
Share your thoughts on the user-friendliness of our service/product.
Yes
No
Neutral
9
What feature would you like to see added to our service/product?
Provide details about a feature you would like to see added.
10
How satisfied are you overall with our service/product?
Rate your overall satisfaction with our service/product on a scale from 1 to 10.
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