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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select one option.
Quality
Customer service
Price
Innovation
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Please provide your feedback.
4
What improvements would you like to see?
Please provide your suggestions.
5
How likely are you to recommend our service/product to others?
Please select one option.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Are there any features you would like to see added?
Please provide your suggestions.
7
How often do you use our service/product?
Please select one option.
Daily
Weekly
Monthly
Occasionally
Never
8
Do you find our service/product user-friendly?
Please select one option.
Yes
No
Not sure
9
What is your preferred method of communication for updates and promotions?
Please select one option.
Email
SMS
Phone
In-app notifications
Mail
10
Would you be interested in participating in a focus group to provide further feedback?
Please select one option.
Yes
No
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