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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What is the most appealing feature of our service/product to you?
Select the option that best represents what you appreciate the most.
Quality
Price
Customer service
Innovation
2
How would you rate your overall satisfaction with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What aspect of our service/product bothers you the most?
Please describe what bothers you in detail.
4
Which of the following improvements would you like to see in our service/product?
Select the option that you would like us to focus on improving.
Faster delivery times
Expanded product range
Enhanced customer support
Improved website interface
5
How likely are you to recommend our service/product to a friend or colleague?
Rate your likelihood on a scale of 1 to 10.
6
What is one thing you believe we are doing exceptionally well?
Please provide us with a specific example of what you appreciate.
7
What part of our service/product needs the most attention for improvement?
Please be specific about the area that needs improvement.
8
How do you currently use our service/product?
Select the option that best describes your usage.
Personal use
Professional use
Both personal and professional use
Rarely use
9
What other products or services would you like to see offered by us?
Share your thoughts on additional offerings you would be interested in.
10
On a scale of 1 to 10, how easy is it for you to navigate our website and find what you need?
Rate your experience with website navigation.
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