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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best represents your opinion.
Quality
Price
Customer Service
Innovation
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details about what aspects bother you.
4
Which feature would you like to see improved?
Describe a feature or aspect you would like to see improved.
5
How likely are you to recommend our service/product to others?
Choose the option that best represents your likelihood of recommendation.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
6
On a scale from 1 to 10, how easy is it to use our service/product?
Rate the ease of use on a scale from 1 to 10.
7
What is the main reason you chose our service/product?
Please provide the main reason for choosing our service/product.
8
Are there any additional features you would like to see added?
Describe any additional features you would like to see added to our service/product.
9
How often do you use our service/product?
Choose the option that best represents your usage frequency.
Daily
Weekly
Monthly
Rarely
Never
10
How likely are you to continue using our service/product in the future?
Choose the option that best represents your likelihood of continued usage.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
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