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Online groceries

Thank you for answering the survey. You can answer questions in Finnish.

Turvattu
1

How old are you?

Käytä vain numeroita
2

What gender are you?

Valitse yksi vastaus
3

How often do you shop online?

Valitse yksi vastaus
4

Have you ever purchased groceries online?

Valitse yksi vastaus
5

If yes, when was the last time?

Answer "no" if you've never bought groceries online.
6

Which online grocery stores have you used?

Valitse yksi tai useampi vastaus
7

How often do you use Wolt Market's services?

Answer "never" if you have not used.
8

What attracts you to use Wolt Market compared to other stores?

What would make you use it if you haven't used it before?
9

How would you rate the product selection at Wolt Market?

10

Are you satisfied with the delivery speed and quality?

Valitse yksi vastaus
11

Have you had any issues with your orders? If yes, how were they resolved?

12

How would you rate the quality of customer service?

13

What reasons prevent you from shopping online, or from shopping online more frequently?

14

What would encourage you to use online grocery stores more often?

15

If prices were exactly the same, would you still prefer physical stores over online shopping?

Valitse yksi vastaus
16

Do you see any advantages in online grocery shopping compared to physical stores, either for yourself or your business?

17

Do you think that in the future, physical grocery stores might become obsolete, with people preferring online grocery shopping instead?

Valitse yksi vastaus