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Survey on the Role of Digital Banking in Promoting Financial Inclusion in Rural Maharashtra by Rural Residents
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
Do you currently use digital banking services?
Select the option that best describes your current usage of digital banking services.
Yes
No
2
Rate the convenience of digital banking on a scale of 1 to 10
Rate the convenience of digital banking services with 1 being extremely inconvenient and 10 being extremely convenient.
3
What challenges do you face in accessing digital banking services?
Please provide details on the challenges you face while accessing digital banking services.
4
Are you aware of the benefits of digital banking for financial inclusion?
Select the option that best describes your awareness of the benefits of digital banking in promoting financial inclusion.
Fully Aware
Somewhat Aware
Not Aware
5
Rate the user-friendliness of digital banking platforms on a scale of 1 to 10
Rate the user-friendliness of digital banking platforms with 1 being very difficult to use and 10 being very easy to use.
6
What improvements would you suggest to make digital banking more accessible in rural areas?
Please provide your suggestions on how digital banking services can be improved to be more accessible in rural areas.
7
Have you faced any security concerns while using digital banking services?
Select the option that best describes if you have faced any security concerns while using digital banking services.
Yes
No
8
Rate the reliability of digital banking transactions on a scale of 1 to 10
Rate the reliability of digital banking transactions with 1 being very unreliable and 10 being very reliable.
9
How has digital banking impacted your financial activities positively?
Describe how digital banking has positively impacted your financial activities, if applicable.
10
Would you recommend digital banking to others in your community?
Select the option that best describes if you would recommend digital banking to others in your community.
Yes, I would recommend
No, I would not recommend
Not Sure
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