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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please choose the option that best describes what you appreciate.
Quality
Price
Customer Service
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate our service/product on a scale of 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Please provide suggestions for improvements in our service/product.
5
How likely are you to recommend our service/product to others?
Rate your likelihood of recommending our service/product.
Very Likely
Likely
Not Sure
Unlikely
Very Unlikely
6
Which aspect of our service/product do you find most valuable?
Choose the most valuable aspect of our service/product.
Quality
Price
Customer Service
Convenience
7
How often do you use our service/product?
Indicate the frequency of your usage of our service/product.
Daily
Weekly
Monthly
Rarely
Never
8
Do you find our service/product easy to use?
Share your opinion on the ease of use of our service/product.
Yes
No
Somewhat
9
What feature of our service/product do you find most frustrating?
Please specify the feature that you find most frustrating in our service/product.
10
How responsive do you find our customer service?
Rate the responsiveness of our customer service.
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