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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
Rate your satisfaction with our service/product
Rate your satisfaction from 1 to 10, where 1 is very dissatisfied and 10 is highly satisfied.
3
What bothers you about our service/product?
Please provide a brief description of what bothers you the most.
4
How likely are you to recommend our service/product to others?
Select one option based on your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Which aspect of our service/product would you like to improve the most?
Please select the aspect you think needs improvement the most.
Quality
Customer service
Price
Convenience
Innovation
6
On a scale of 1 to 10, how easy was it to use our service/product?
Rate the ease of use from 1 to 10, where 1 is very difficult and 10 is very easy.
7
Do you have any suggestions for additional features or improvements?
Please share any suggestions you may have for enhancing our service/product.
8
How would you rate the value for money of our service/product?
Rate the value for money on a scale of 1 to 10, where 1 is poor value and 10 is excellent value.
9
In which area do you think we excel the most?
Select the area where you believe we excel the most.
Quality
Customer service
Price
Innovation
Other
10
Please share any other feedback or comments you have.
Feel free to provide any additional feedback or comments about our service/product.
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