The onboarding process at WINGM begins from the first discovery meeting with a potential customer and continues until they are fully operational and integrated with our services. It is designed to ensure a smooth transition, clear expectations, and a structured approach to helping customers achieve their goals efficiently.
This process includes several key phases:
1. Initial discovery & strategy meetings – Understanding the customer's needs, defining goals, and building the business case.
2. Follow-up discussions & commercial negotiations – Refining the proposal, addressing concerns, and aligning expectations.
3. Contract signing & handover to operations – Ensuring a smooth transfer of information and responsibilities.
4. Kick-off & onboarding implementation – Setting up workflows, integrating systems, and providing initial support.
5. Ongoing check-ins & optimizations – Ensuring customer success, addressing challenges, and identifying growth opportunities.
With your feedback, we aim to refine and enhance this process to make it even more effective.
Now, let’s dive into the survey!