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Exploring the Integration of AI Chatbot in E-business Customer Service

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How satisfied are you with the AI chatbot's responses?

Please rate your satisfaction level with the AI chatbot's responses.
2

Have you found the AI chatbot helpful in resolving your queries?

Please select an option based on your experience.
3

What improvements would you suggest for the AI chatbot?

Please provide your suggestions for enhancing the AI chatbot.
4

How likely are you to recommend the AI chatbot to others?

Please rate your likelihood of recommending the AI chatbot to others.
5

Which aspect of the AI chatbot do you find most helpful?

Please select the most helpful aspect of the AI chatbot.
6

In your opinion, how can the AI chatbot better understand customer queries?

Please provide your suggestions on improving the AI chatbot's understanding of customer queries.
7

How often do you use the AI chatbot for customer support?

Please select the frequency of your usage of the AI chatbot.
8

Are there any specific features you would like to see in the AI chatbot?

Please provide details about any specific features you would like in the AI chatbot.
9

On a scale of 1 to 10, how would you rate the overall performance of the AI chatbot?

Please rate the overall performance of the AI chatbot on a scale from 1 to 10.
10

Do you have any additional comments or feedback regarding the AI chatbot?

Please share any additional comments or feedback you have regarding the AI chatbot.