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Exploring the Integration of AI Chatbot in E-business Customer Service
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1
How satisfied are you with the AI chatbot's responses?
Please rate your satisfaction level with the AI chatbot's responses.
2
Have you found the AI chatbot helpful in resolving your queries?
Please select an option based on your experience.
Yes
No
Not Sure
3
What improvements would you suggest for the AI chatbot?
Please provide your suggestions for enhancing the AI chatbot.
4
How likely are you to recommend the AI chatbot to others?
Please rate your likelihood of recommending the AI chatbot to others.
5
Which aspect of the AI chatbot do you find most helpful?
Please select the most helpful aspect of the AI chatbot.
Speed of response
Accuracy of information
User-friendly interface
Other
6
In your opinion, how can the AI chatbot better understand customer queries?
Please provide your suggestions on improving the AI chatbot's understanding of customer queries.
7
How often do you use the AI chatbot for customer support?
Please select the frequency of your usage of the AI chatbot.
Frequently
Occasionally
Rarely
Never
8
Are there any specific features you would like to see in the AI chatbot?
Please provide details about any specific features you would like in the AI chatbot.
9
On a scale of 1 to 10, how would you rate the overall performance of the AI chatbot?
Please rate the overall performance of the AI chatbot on a scale from 1 to 10.
10
Do you have any additional comments or feedback regarding the AI chatbot?
Please share any additional comments or feedback you have regarding the AI chatbot.
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