Citizen Feedback Survey on New Delhi’s Administrative System (2025)
Dear Participant,
We appreciate your time in providing feedback on the current administrative system in New
Delhi. Your responses will help assess the efficiency, challenges, and possible
improvements in government services.
Section 1: Demographic Information
1. Age Group:
○
18-25
○
26-35
○
36-45
○
46-60
○
60+
2. Gender:
○
Male
○
Female
○
Other
3. Occupation:
○
Student
○
Private Sector Employee
○
Government Employee
○
Entrepreneur
○
Retired
○
Other:
_________
Section 2: Experience with the Administrative System
4. 5. 6. How frequently do you interact with government offices for administrative work
(e.g., documents, permits, taxes)?
○
Frequently (Once a month or more)
○
Occasionally (A few times a year)
○
Rarely (Once a year or less)
○
Never
How would you rate the efficiency of the current administrative system in New
Delhi?
○
Very Efficient
○
Somewhat Efficient
○
Neutral
○
Somewhat Inefficient
○
Very Inefficient
What are the biggest challenges you face while dealing with government
offices? (Select all that apply)
○
Long waiting times
○
Corruption/bribery
○
Lack of clear information
7. 8. ○
Poor online services
○
Unhelpful staff
○
Other:
___________
Have you used any digital or online government services in the past year (e.g.,
DigiLocker, e-District Delhi, Passport Seva)?
○
Yes, and it was helpful
○
Yes, but it was difficult to use
○
No, I prefer in-person services
○
No, I wasn’t aware of them
How satisfied are you with the level of transparency and accountability in
government offices?
○
Very Satisfied
○
Somewhat Satisfied
○
Neutral
○
Somewhat Dissatisfied
○
Very Dissatisfied
Section 3: Suggestions for Improvement
9. What improvements would you like to see in New Delhi’s administrative
system? (Select all that apply)
○
Faster processing times
○
More digital/online services
○
Better trained staff
○
Stronger action against corruption
○
Clearer communication and guidelines
○
Other:
___________
10. Any additional comments or personal experiences you would like to share?
Thank you for your valuable input! Your responses will help identify key areas for
improvement in New Delhi's administrative services