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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price competitiveness
Innovation
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level, with 1 being the lowest and 10 being the highest.
3
What bothers you the most about our service/product?
Please provide details on what bothers you the most.
4
What aspect would you like us to improve?
Please provide details on the aspect you would like us to improve.
5
How likely are you to recommend our service/product to others?
Please select one of the options below based on your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which other products/services would you like us to offer?
Please provide details on the products/services you would like us to offer in the future.
7
How often do you use our service/product?
Please select one of the options below based on your frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
8
Are there any features you wish we had?
Please provide details on the features you wish we had.
9
Do you find our service/product easy to use?
Please select one of the options below based on your experience with ease of use.
Very easy
Easy
Neutral
Difficult
Very difficult
10
Is there anything else you would like to share with us?
Please feel free to provide any additional comments or suggestions.
Submit