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Travel Agent customer satisfaction survey
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Nmitchell Travels customer satisfaction survey
1
Please confirm your gender:
Female
Male
2
Why did you choose us over other travel agents?
Personal experience with us
A recommendation
Our prices
Advertising
The reputation of our agency
Other (please state)
3
Which method did you use when ordering from us?
In person (on the highstreet)
Our online catalog
By telephone
The trip was booked by someone else
Other (please specify)
4
How would you rate our sales team against the following statements?
I strongly agree
I agree
I dont know
I don't agree
I strongly disagree
The sales agent was friendly and helpful
The sales agent was professional
The sales agent catered instinctively to my needs
The sales agent provided the necessary informational materials
The sales agent was well informed on the full range of services on offer
5
Which mode of travel did you choose?
Bus or Coach service
Air travel
Personal transportation (Car etc.)
6
How would you rate the quality of the bus service provided?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
I didn't use
Loading speed and time of departure
The drivers' helpful attitude and personality
Refreshments
Punctuality
The overall quality and condition of the bus
7
How would you rate the quality of your flight?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
I didn't use
Check-in time and time of departure
The friendliness and attitude of the cabin crew
The quality of the in-flight meal
Inflight services (TV, WC, water etc.)
Punctuality
8
How would you rate the quality of your accomodation?
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
The facilities in general
The quality of your room
The quality and variety of the food on offer
The attitude and service from hotel staff
Hygiene and cleanliness of the hotel
Hotel services
Transportation and accessibility to and from the hotel
The quality of hotel entertainment
9
Were you offered the following services prior to travel?
Yes
I don't remember
No
Payment protection insurance
Comprehensive insurance
Transport options to/from the airport
Optional excursions or day-trips
10
How satisfied were you with the level and quality of service surrounding your trip?
Satisfied
Kind of satisfied
Neither satisfied nor dissatisfied
Kind of dissatisfied
Dissatisfied (please specify your reason/s)
11
From your front door until your return, How would you rate your trip overall?
12
What was your overall impression of the following:
Please mark: 1 - Excellent, 5 - Worst
1
2
3
4
5
Travel agency staff
Transportation (any)
Accomodation
Optional excursions
The quality of the refreshments provided
13
Which type of travel do you prefer to buy?
First minute
Last minute
I don't distinguish between the two
14
What is your first consideration when purchasing a holiday?
Price
The attraction of certain locations or activities
Recommendations from friends or family
Which travel agent to use
Advertising for different deals, packages and offers
15
Please answer the following few questions based on your experience using us:
Yes
Probably yes
Im not sure
Probably not
No
Has your holiday lived up to your expectations?
Are you satisfied with the package we offered?
Was our website easy to use and navigate?
Was everything listed on our website reflected in reality?
Did you receive value for money with us?
Will you use our travel agency again in future?
16
If you used us again would you change anything? Please tell us in your own words:
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