ESG survey

The Non-Financial Statement (DNF) is a document to report on management and performance in areas of sustainability. As of 2017, the DNF is mandatory for large companies, entities or groups. When reporting non-financial information, it is advisable to refer to a reporting standard. The Global Reporting Initiative (GRI) standards are the most widely used in this area, along with IIRC's Integrated Reporting (IR) standards.

A sustainable strategic plan includes business development objectives that take into account not only economic, but also environmental and social impacts. It also implies that progress toward these goals is monitored periodically and, based on this, that the goals are updated and communicated to all levels of work. To learn more about how to introduce sustainable development goals into your strategic work plan and how to keep track of progress, you can consult the following link: https://www.globalcompactnetwork.org/it/il-global-compact-ita/sdgs/business-sdgs.html

A stakeholder (or stakeholder) is generically an individual (or group) who is influential towards an economic initiative, a company or any other project. The Global Reporting Initiative gives the following definition: ""Entity or individual who can reasonably be expected to be significantly affected by the organization's activities, products and services or whose actions can reasonably be expected to affect the organization's ability to successfully implement its strategies and achieve its objectives. Thus, customers, suppliers, lenders (e.g., banks and shareholders, or shareholders), contractors, employees, but also local or external interest groups, such as residents of areas surrounding a company and state institutions related to local government, are part of this set.

Assigning responsibility on sustainable development goals to a particular figure and/or business area has significant consequences on their definition, measurement and achievement. It is essential that there be a person responsible at the top management level, and in cases where sustainability has strategic value for your company, responsibility could be assigned to the board of directors.

Quality, operations or management certifications such as EMAS, ISO 14001, ISO 50001, ISO 9001, ISO45001, ISO46001 or other... Remember not to confuse management (or also called process) certifications with product/service certifications.

Product/service certifications mean-as the name suggests-only those obtained by you on the product or service provided, as opposed to management certifications (also called process certifications). Any product or service certifications obtained by your suppliers, if any, should not be counted; these will be considered later. Calculate the percentage weight on sales, as the analysis is done on products in the market. Even if your company does not produce products, there are certifications on the services you offer; for example, even for accommodations (hotels, restaurants and B&Bs) there are certifications (e.g., Ecolabel) that assess the degree of environmental impact of the service. Other examples of more product-related certfications are BIO, FSC, EPD/DAP, ECOLABEL, DOC, others. For a complete list of available certifications see the following link: www.ecolabelindex.com

It is possible to see the list of requirements for obtaining the rating on the official AGCM regulation at the following link: https://www.agcm.it/chi-siamo/normativa/rating-di-legalit

By corruption, we mean: conflicts of interest, extortion, bribery or other malfeasance

Appointing a member of management as the anti-corruption officer is one of the key steps in implementing a corruption prevention plan within the company.

EXAMPLE: code of conduct specifically prohibiting bribery, four-eye principle, separation of duties, job rotation, training on the company's anti-corruption and anti-bribery policies.

A whistle-blower is defined as one who reports violations of the law. A whistle-blowing system or process must allow a whistle-blower who reports a violation of law a dedicated channel and a whistle-blower protection system. EXAMPLE: internal (dedicated phone number or email) or external whistle-blowing hotline, appointment of compliance public advocates.

Actions such as appointing an anti-corruption officer and establishing anti-corruption policies, obtaining ISO 37001 certification can be considered as prevention mechanisms. For non-EU business partners, adjustments to the Foreign Corrupt Practices Act, UK Bribery Act, etc. can be considered.

This question refers to labor, tax, government relations, privacy, environmental and safety violations related to the company.

Civil penalty accompanies the rules of private law and generally consists of repairing the damage caused. Example: a person who fails to pay a debt, at the request of the creditor, may be obliged by the court, including through the forced sale of his property, to pay the debt and repair the damage caused. The administrative penalty is provided mainly for the violation of rules regulating those aspects of social life over which the control of the public administration extends. It may consist of the payment of a sum of money or other and more serious forms of punishment. The latter includes, for example, dismissal for a public employee who has committed serious misconduct, or the withdrawal of a business license for a restaurateur who has failed to comply with hygiene regulations. The criminal sanction has a primarily punitive function and accompanies regulations whose violation is deemed by the legislature to be particularly serious.

Even if the company's administrative headquarters is in the European Union, consider the physical location where the products and goods you purchase are made.

This question refers to the General Data Protection Regulation (GDPR), introduced by Regulation (EU) 2016/679 of the European Parliament and Council. More information on the official website: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_it By performing a DPIA (Data Protection Impact Assessment) you can identify and minimize data protection risks related to a project. You can learn more and assess your level of awareness here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/accountability-and-governance/data-protection-impact-assessments/

A company might be interested in access monitoring for security reasons, but also for control of the production chain, especially in the presence of sensitive departments (e.g., in case of contamination danger for some departments of food or health companies). Access monitoring can be applied to both individuals (e.g., employees, customers, guests, visitors, etc.) and vehicle access, in various modes. Access monitoring must always be applied while respecting the privacy of employees and applying the principle of transparency, which translates into reporting the presence of security systems for access monitoring. It includes not only the access of employees, but also of customers, guests, etc.

For the list of governments, entities and persons sanctioned by the European Union: https://www.sanctionsmap.eu/#/main Art. 215 of the Treaty on the Functioning of the European Union (TFEU) provides the legal basis for the partial or complete interruption or reduction of the EU's economic and financial relations with one or more third countries, where such restrictive measures are necessary to achieve Common Foreign and Security Policy (CFSP) objectives, such as peace, democracy, respect for law and human rights.

Independent directors need not belong to management or be controlling shareholders. Their role is to avoid conflicts of interest and contribute in making corporate decisions, especially those of strategic importance, more impartial. These figures are mandatory only in the case of listed companies, but the presence of independent directors is still advisable for unlisted companies as well.

The 10 UNGC Principles were developed by the United Nations Global Compact, which encourages businesses around the world to create an economic, social and environmental framework to promote a healthy and sustainable global economy that ensures that everyone has the opportunity to share in its benefits. You can find them at the following link: https://www.unglobalcompact.org/what-is-gc/mission/principles The OECD Guidelines were developed by the Organization for Economic Co-operation and Development and provide principles and standards for responsible business conduct in a global context, consistent with internationally recognized laws and standards. You can find them at the following link: http://mneguidelines.oecd.org/guidelines/

"The 10 UNGC Principles were developed by the United Nations Global Compact, which encourages businesses around the world to create an economic, social and environmental framework to promote a healthy and sustainable global economy that ensures that everyone has the opportunity to share in its benefits. You can find them at the following link: https://www.unglobalcompact.org/what-is-gc/mission/principles The OECD Guidelines were developed by the Organization for Economic Co-operation and Development and provide principles and standards for responsible business conduct in a global context, consistent with internationally recognized laws and standards. You can find them at the following link: http://mneguidelines.oecd.org/guidelines/

Special waste assimilable to urban waste has qualitative and quantitative characteristics similar to urban waste, so it becomes urban because it is placed in the same collection as other waste from household use, which is operated by the municipality to which it belongs. Some examples of special waste that can be assimilated to municipal waste are: paper, cardboard, glass, plastic, aluminum, organic waste, wood, textiles, packaging, ... All waste that cannot be sorted because the municipality does not provide for its collection should therefore be entrusted to a licensed disposal/recovery agency. Always consult municipal regulations for proper identification of the waste and whether it falls under those that can be assimilated to municipal waste.

EXAMPLE: Some companies display notices in their offices on how to properly sort plastic, paper, etc., or, if the waste is more complex to handle because it is included in a production process, they inform their employees on the correct behavior to adopt.

All companies can implement plans to prevent waste generated, from the simplest actions to interventions aimed at changing the production process. EXAMPLE: providing employees with water bottles that replace plastic bottles, introducing a recycling program, changing the production process, etc.

For more information about the type of waste you can refer to the EWC codes. EXAMPLE: Some special wastes that cannot be assimilated to municipal waste are spent lamps, waste oil, printer toner, etc.

All companies can implement waste reduction plans, from the simplest actions to targeted interventions to change the production process. EXAMPLE: perform plant maintenance in order to reduce special waste losses during the production process and in order to find solutions to improve the efficiency of their production chain including through the replacement of resources and raw materials used. Actions to decrease the hazardousness/quantity of waste should be implemented before the waste is generated.

EXAMPLE: Use your by-products to power biogas power plants. EXAMPLE: carry out product redesign activities so as to reuse waste materials and generate less waste during the production cycle.

Secondary raw materials (MPS), unlike primary or virgin raw materials, are obtained by processing waste or recycling products that have reached end-of-life. In addition to often being less expensive, their use is very important in contributing to the circular economy. Sometimes it can be complicated to obtain MPS with the same characteristics and properties as the primaries (a phenomenon known as "downcycling"), although this issue is often solved by using a certain percentage of virgin material associated with MPS. In this specific case, we are referring to MPS from other production processes, which it is possible to treat on-site, but usually already treated (when necessary).

Within the category of computing devices here include: computers (desktops, laptops), phones (desktops, smartphones), tablets, and peripherals (e.g., monitors, printers, plotters, cables, usb-devices, keyboards etc.). In the case of leasing with final redemption, this can be equated with purchase. In case there is no renewal plan or the periods are different for different equipment and/or locations, try to estimate an average period.

Environmental management systems (EMS) are voluntary tools applicable to any organization and by which the continuous improvement of environmental performance is pursued through the development and implementation of environmental policy and the management of an organization's environmental aspects. EMSs can be implemented under UNI EN ISO 14001 or in accordance with the European Eco-Management and Audit Scheme (EMAS) Regulation. NOTE: You may select answers that refer to ISO 14001 or the EMAS Regulation even if you have not yet obtained official certification, as long as you know and apply the principles and guidelines contained therein.

The certification body is responsible for verifying an organization's ability to structure itself to meet and optimize specific quality needs in accordance with applicable normative references. The national accreditation body certifies the ability of a certifying body to provide specific assessment activities in accordance with reference standards.

ISO 14001:2015 (subsection 3.1.3) defines environmental policy as: 'Orientations and directions of a company, relating to environmental performance, as formally expressed by its management.'" To be shared with the entire organization and formalized, it is therefore appropriate that the environmental policy be written. The setting of quantitative targets is critical to the implementation of the environmental policy.

Quantitative targets must be monitored through specific indicators, or Key Performance Indicators (KPIs), in order to monitor the progress of business processes, both internal and external, in order to implement any corrective actions.

Included in annual consumption is water consumption associated with both the production process and use by employees/workers (toilets and the like). In case of multiple locations/buildings, make the sum of all water bills.

NOTE: If monitoring is not for all your locations, but for most of them, then you can answer yes. By most, we mean locations that house at least 80 percent of your employees. Refer to water consumption for sanitary use. Any water used for industrial consumption will be considered in subsequent questions.

EXAMPLE: Installation of splash barriers in taps, double button bowls in toilets, flow restrictors, double click taps, etc. or optimization of the production process

Reduction goals must be based on an industry and/or custom study, either performed in-house or relying on outside consultants or initiatives. An example: https://sciencebasedtargets.org/sectors Specifically, the European Union has the following climate targets: reduce greenhouse gas emissions by 2030, including emissions and removals, to at least 40 percent below 1990 levels; achieve climate neutrality by 2050. Climate (or carbon) neutrality is a condition in which a balance is achieved between emissions generated and emissions absorbed. In this way, the impact of economic activities would be zero. For more information: https://www.europarl.europa.eu/news/it/headlines/society/20190926STO62270/neutralita-carbonica-cos-e-e-come-raggiungerla If your company has an emissions reduction target BUT does not have a reduction strategy, select the option We have publicly committed, but have not yet quantified reduction targets.

"Offsetting" means balancing the amount of CO₂ generated by any economic activity by financing projects that aim to reduce and/or capture CO₂ emissions already in the atmosphere. However, the financing is not direct, but is done through the purchase of "credits" generated by the project itself, which represent certificates of successful reduction/capture of emissions. These credits may not be certified, be certified by the company itself conducting the project, or be certified by internationally recognized certification bodies. Internationally recognized companies include Voluntary Carbon Standard, Plan Vivo, the Gold Standard, the American Carbon Registry, Climate Action Reserve, and the Verified Carbon Standard Program. Speaking of the voluntary market, the EU Emissions Trading Scheme (EU ETS) or emissions market, which generates obligations on companies operating in the industrial, energy, and aviation sectors throughout the European Union and also in

In this question we do not assess the quality of your suppliers, but your propensity to purchase products or services ancillary to your business. EXAMPLE: Freight transportation using electric vehicles is part of the sustainable goods/services purchase. You can then answer "Yes" by assessing the percentage of sustainable purchases out of the total. EXAMPLE: - for cleaning/cleaning your office, the use of environmentally friendly solvents and detergents - for your office stationery, the use of recycled paper, eco-friendly printer toners, etc. - for interior design, the use of eco-friendly/sustainable furniture.

The overall goal is to contribute to greater availability of clear, reliable and comparable information on the environmental performance of products and organizations for all stakeholders, including those involved in the entire supply chain. To this end, the European Commission proposes two methodologies for measuring the environmental footprint of products (Product Environmental Footprint, PEF) and organizations (Organization Environmental Footprint, OEF), respectively. At the international level, the main reference standards are: - ISO 14040 and ISO 14044 for the Life Cycle Assessment methodological approach; - ISO 14064 or GHG Protocol for measuring carbon footprint; - ISO 14046 for measuring water footprint.

multiple choice

Decreasing an organization's environmental footprint can be pursued by decreasing individual impact indicators. Among the main ones, carbon and water footprint impact emerge, but other impact indicators such as acidification and eutrophication are also commonly used.

Reducing the release of plastics into the environment can be done through several strategies: improving reusability and recyclability of products through eco-design; promoting more responsible use of plastics; increasing collection, sorting, and recycling; and incorporating a higher percentage of recycled materials into new products and packaging. EXAMPLE: Even simply replacing disposable cups and accessories in the office can be considered an action to reduce the release of plastics into the environment.

According to the GHG Protocol guidance, direct GHG emissions generated from sources that are owned or under the control of the organization are considered in Scope 1. This category includes emissions from combustion, emissions during production, and emissions from company vehicles. More information can be found in the proposed GHG Protocol guidelines.

According to GHG guidance, Scope 2 includes indirect GHG emissions produced by the organization from the use of purchased electricity or thermal energy generated outside its boundaries. Thus, Scope 2 emissions physically occur at the facility where the energy is generated. More information can be found in the GHG Protocol's proposed guidelines.

According to GHG guidance, indirect emissions from sources neither owned nor controlled by the company but are a consequence of the company's activities fall under Scope 3. Some examples of activities that fall under Scope 3 are: mining, production and transportation of purchased materials and fuels, use of products and services sold, and waste disposal. More information can be found in the guidelines proposed by the GHG Protocol.

Priority substances are defined according to Article 2(30) of Directive 2000/60/EC. These substances are defined as substances that pose a significant risk to or through the aquatic environment and are listed in Annex X of that Directive. In addition, as per the definition, among these substances, there are "priority hazardous substances" which are those defined under Article 16(3) and (6) that are to be subject to measures under Article 16(1) and (8).

Biodiversity sensitive areas include all protected areas belonging to the Natura 2000 network, UNESCO World Heritage sites, and key biodiversity areas, "KBAs." Consider activities that result in the deterioration of natural and species habitats and disturb the species for which a protected area has been designated.

ISO 50001 is the international standard related to energy management that supports companies in every sector to use energy more efficiently, ensuring economic savings and lower environmental impacts.

An energy audit is defined as an 'analysis of your company's energy consumption (including buildings, processes and transportation) including the breakdown of energy into end uses and plant and/or management improvement assumptions. The audit must be performed by an Energy Management Expert (EGE) or an Accredited ESCO."

The development of an energy policy is also suggested by ISO 50001. Europe, within the Climate and Energy Framework, sets as key targets for 2030: - a reduction of at least 55 percent in greenhouse gas emissions (compared to 1990 levels) - at least a 32% share of renewable energy - a minimum 32.5 percent improvement in energy efficiency. The entire private sector, large companies and energy-hungry companies in particular, can make a substantial contribution to achieving the European goals given the size of their economic activities.

Based on the energy audit, you should have identified and carried out energy efficiency improvements.

Scegli una risposta

In case of multiple locations/buildings, make the sum of all energy bills.

Multiple choice

EXAMPLES: adjusting the air conditioner in order to optimize temperature, turning off lights and PCs before leaving the workplace, providing training opportunities for staff on efficient energy management, and so on.

All equipment connected to the power grid that ensures the normal operation of your business. EXAMPLE: LED lighting systems, household appliances, computers or other peripherals in class A or higher NOTE: For all equipment there is EU labeling with energy efficiency classes (A, B, C, D, etc...) NOTE: In case of a shared building (e.g., co-working space, shared office), you can ask the lease manager or building manager about this and respond accordingly.

EXAMPLES: Move energy-intensive activities to the cheapest time slots (F2/F3); avoid running energy-intensive activities in parallel to decrease peak power demand (tariffs are also often based on available power).

This question refers to the total percentage of energy from renewable sources for all buildings in which the company's economic activity takes place. In case of multiple buildings, make a rough estimate. In the case of a lease that includes electricity supply, (e.g., co-working space, shared office), you can ask the lease manager or building manager for the information about this and answer accordingly.

Renewable energy devices can belong to these categories: photovoltaic, solar, wind, geothermal, biomass or biofuels.

EXAMPLE: Adoption of smart/automated solutions that regulate lighting, temperature, windows and doors, use of machinery, etc., with the aim of consuming as little energy as possible.

Greenhouse gas emissions are referred to. Reduction strategies may involve improving energy efficiency or increasing the use of renewable sources for energy production. The Science Based Targets Initiative (SBTi), on the other hand, is a coalition of companies committed to achieving climate neutrality. To join, one must have sent in an application and set climate neutrality as a goal. Guidelines are available for setting science-based targets, in some cases even sector-specific. For more information: https://sciencebasedtargets.org/

Nonrenewable energy is energy obtained from the transformation of fossil sources, which include coal, oil, gas. PLEASE NOTE: Make the sum of quarterly energy consumption of all non-renewable energy carriers used, such as electricity, natural gas (methane), LPG, diesel, gasoline, fuel oil, and coal and coal derivatives. Do not count certified 100% renewable electricity that you may have purchased from your supplier. CAUTION: In case of multiple locations/buildings, make the sum of non-renewable energy consumption of all locations/buildings. In case of a lease that includes electricity supply only, you can ask the lease manager or building manager about this and estimate the consumption related to your company, using the following formula: Annual electric energy consumption of the company= (Electric energy consumption of the building/Number of people housed by the building) * Number of workers in the company.

PLEASE NOTE: For electricity, consider both purchased and self-generated energy. NOTE: If energy consumption refers to electricity only you can find the figure on the energy bill, but you need to convert it to GWh. CAUTION: In case of multiple locations/buildings, make the sum of non-renewable energy consumption of all locations/buildings. PLEASE NOTE: In case of a lease that includes electricity supply only (e.g., co-working space, shared office), you can ask the lease manager or building manager about it and estimate the consumption related to your company, using the following formula: Annual electric energy consumption of the company= (Electric energy consumption of the building/Number of people housed by the building) * Number of workers in the company.

Include home working, telecommuting, smart working and other forms of implementing the principle. If it is possible and provided only for certain tasks (thus not for all employees), calculate the percentage of work-from-home days only on the hours provided for the employees concerned, as long as they constitute at least 5 percent of the workers. If not, answer "we do not adopt this solution".

The corporate mobility survey is usually carried out through a company questionnaire where employees are asked how they travel to work, how many miles they travel and other useful information to get an overall picture that is useful for subsequent evaluations and implementations.

Carpooling denotes a mode of transportation that consists of sharing private cars among a group of people, with the main purpose of reducing transportation costs. We consider cars to be carpooled when more than 3 passengers ride in them.

Average CO2 emissions/km traveled by cars recorded in 2017 in Europe are equivalent to 0.115 Kg. The average emissions of cars on the road in Europe from 2001 to 2017 equals 0.145 Kg CO2.Source: EEA (European Environmental Agency). For workers using sustainable mobility services such as carpooling count only one car. If your employees rely on more than one mode of transportation, consider the mode they use in traveling the most significant portion (in km) of the route.

Exclude electric or hybrid scooters/motorcycles. If your employees rely on more than one mode of transportation, consider the mode they use in traveling the most significant portion (in km) of the route. If the answer is 20%, select the "More than 20%" option.

Exclude electric or hybrid scooters/motorcycles. If your employees rely on more than one mode of transportation, consider the mode they use in traveling the most significant portion (in km) of the route. If the answer is 20%, select the "More than 20%" option.

By electric vehicle we mean a means of transport which uses for its operation an electric propulsion system which is generally powered by rechargeable batteries, but which can also be connected to a power supply system via overhead networks with suspended wires, rails or strips of conductor supply for lateral sliding contacts. This question refers to own means of transport, such as electric cars or electric scooters. If your employees rely on more than one mode of transportation, consider which mode they use when traveling the most significant portion (in km) of the route. Exclude employees who already carpool, even if with their own means. If the answer is 10%, select the "More than 10%" option.

If your employees rely on more than one mode of transportation, consider the mode they use in traveling the most significant portion (in km) of the route. If the answer is 20%, select the "More than 20%" option.

The mobility manager is a figure who is responsible for making corporate mobility more efficient and sustainable. In addition, he or she is responsible for drafting the home-to-work travel plan.

The expression sustainable mobility indicates modes of travel that can decrease the environmental, social and economic impacts generated by private vehicles. For example: air pollution and greenhouse gas emissions; noise pollution; road congestion; accidents; degradation of urban areas caused by the space occupied by motor vehicles at the expense of pedestrians; and land consumption caused by the construction of roads and infrastructure.

A motor vehicle is defined as any means of land transport, not on rails, powered by its own engine, and therefore not only motor vehicles operating on the road, but also tracked vehicles, with normal or special bodywork, namely vehicles for war use, agricultural work, road work, etc.

A truck is defined as that type of motor vehicle used for transporting goods, with a driver's cab and a covered or uncovered body or tipper. NOTE: To obtain this result, simply divide the total number of trucks by the number of employees.

Enter the sum of the total distances traveled

In the percentage of reduced emission vehicles you must include: Euro 5 gasoline, Euro 6 gasoline, Euro 6 diesel, hybrid, electric. Euro 0 - Motor vehicles produced before 1992 Euro I - Motor vehicles produced since 1992 Euro II - Motor vehicles produced since 1995 Euro III - Motor vehicles produced since 1999 Euro IV - Motor vehicles produced since 2005 Euro V - Motor vehicles produced since 2008 Euro VI - Motor vehicles produced since 2011

Business travel refers to travel undertaken for reasons such as attending conferences, business meetings or engaging in representative, teaching or other professional activities.

Work-related travel could also be done in employee-owned or rented cars. In case this option is not covered by your company, answer less than 1000 km/year.

A table of domestic mileage routes is available at the following link: https://www.distanza.org. For international routes, enter the departure and arrival city manually. Trains emit an average of 55g of CO₂ per km traveled. This means that with just 10 domestic business trips in a year, you emit nearly 1 ton of CO₂.

A table of domestic mileage routes is available at the following link: https://www.distanza.org. For international routes, enter the departure and arrival city manually. Example of mileage of some air routes: Milan - New York 6,466 km; Rome - San Francisco 10,062 km; Milan - Paris 561 km; Milan - Berlin 843 km; Milan - London 940 km; Milan - Dubai 4,710 km; Milan - New Delhi 6,170 km; Milan - Beijing 8,110 km; Milan - Sydney 16,590 km; Milan - Rome 478 km. Airplanes emit an average of 0.145 kg of CO₂ per km traveled. This means that with just 5 domestic business trips in a year, you emit over 1 ton of CO₂.

One of the goals of the European Green Deal is a 90 percent reduction in mobility-related emissions by 2050. The main strategies in reducing these emissions are increasing transportation efficiency and transitioning to more sustainable forms of mobility, including electric vehicles. Setting an emissions reduction target allows you to monitor progress in this area and communicate your commitment to sustainable development.

All direct suppliers with outstanding contracts of any amount should be counted, excluding sub-suppliers. The percentage calculation must be made based on the total number of sounders. The sustainability assessment method must include defined and transparent criteria for evaluating suppliers (e.g., a dashboard of indicators or possession of certain standards/certifications), analyzing criteria pertaining to both environmental and social issues. You can also include economic and governance aspects. Surveys administered through paper questionnaires that used to be carried out at the time of contracting with the supplier are currently being replaced by automated procedures from independently ESG-rated software that allow you to assess the sustainability of the entire supply chain. For example, Ecomate offers cloud-based software dedicated to supply chain analysis called ESG Monitor.

"Supply chain" refers to the articulated set (also referred to as "network" or "system") of enterprises (and their main activities, material and information flows) that contribute to the creation, processing, distribution, marketing and supply of a finished product (or service), excluding end customers. The purpose of supply chain sustainability analysis is to reduce risks and increase the quality of your product/service. For a thorough analysis in some cases it may be necessary to also analyze 1st, 2nd and 3rd tier sub-suppliers, trading and nontrading partners. In some cases it may be useful and necessary to identify some strategic subjects within your supply chain. A subject may be strategic because of its importance to your company's business or because it is associated with a high risk in terms of sustainability (for example, if it is located in a country with a high rate of child labor exploitation or if its production sector is particularly polluting).

A systematic evaluation method involves detections (physical or digital audits, assessment or self-assessment) on all or part of the supply chain. These detections must be recorded and classified by choosing appropriate indicators and benchmarks.

An inclusion/exclusion policy requires a designated figure in your company to set an entry benchmark in your supply chain (during the procurement process) and annually verify that these requirements are maintained. EXAMPLE : An inclusion/exclusion policy may require you to comply with a Supplier Code of Conduct. This tool allows companies to clearly communicate the minimum necessary requisites required to ensure sustainable behavior.

A path to recovery can include supplier training and development and corrective actions to address supplier assessment findings.

By favoring local direct suppliers, you can cut down on transportation-related emissions and ensure greater supply chain reliability while contributing to the local and national economy.

"Transparent pricing" refers to a tool for telling the story of a product in numbers, starting with its price, demonstrating how a particular business practice may affect the final price paid by the consumer. In this way, an attempt is made on the one hand to justify the usually higher price of competing products and on the other hand to highlight the fact that the higher cost incurred in paying producers does not affect, except marginally, the price paid by the consumer. In addition, a further advantage can be identified in consumer awareness. This approach can safely be applied on both products and services. EXAMPLE: When we talk about "transparency of banking and financial transactions and services" we mean a set of rules aimed at ensuring that customers are provided with correct, clear and comprehensive information that facilitates understanding of the characteristics, risks and costs of the financial products offered and allows them to be easily compared with other offers.

This means anything that is done in addition to the minimum legal requirements: e.g., a warranty that exceeds the standard 2-year warranty or a timeframe longer than the 14-day timeframe for refunds for online purchases.

The overall objective is to contribute to greater availability of clear, reliable and comparable information on the environmental performance of products and organizations for all stakeholders, including those involved in the entire supply chain. To this end, the European Commission proposes two methodologies for measuring the environmental footprint of products (Product Environmental Footprint, PEF) and organizations (Organization Environmental Footprint, OEF), respectively. At the international level, the main reference standards are: - ISO 14040 and ISO 14044 for the Life Cycle Assessment methodological approach; - ISO 14067 or GHG Protocol for measuring carbon footprint; - ISO 14046 for measuring water footprint.

Multiple Choice

The decrease in product environmental footprint is based on specific impact indicators; PEF normally includes about fifteen impact indicators, which can be selected according to the specific needs of stakeholders or the characteristics of the production process. The best known and most easily interpreted indicators are probably carbon and water footprints, but other impact indicators (acidification, eutrophication, etc.) could also be used.

Ecolabels are a voluntary labeling system for consumer products/services, packaging or services that ensures that the product, packaging or service that displays them is designed to minimize environmental impact throughout its life cycle or environmental impact on a specific aspect (e.g., origin of raw materials or recyclability rate), with a view to sustainability. They are also called Type I eco-labels, are voluntary and based on a multi-criteria system that considers the entire life cycle of the product. They are also subject to external certification by an independent body. Even if your company does not produce products, there are certifications on the services you offer; for example, even for hospitality facilities (hotels, restaurants and B&Bs) there are certifications (e.g., Ecolabel) that assess the degree of environmental impact of the business.

The EPD (Environmental Product Declaration) is a certified document by which objective, comparable and credible information regarding the environmental performance of products and services is communicated, based on the Life Cycle Assessment (LCA) methodology. This information is for informational purposes only, providing no preference criteria or minimum levels that environmental performance must meet. It is applicable to all products or services, regardless of their use or placement in the production chain; moreover, a classification into well-defined groups is made so that comparisons can be made between functionally equivalent products or services. DAP is classified as a type III label.

The standard specifies requirements for self-declared environmental assertions, including statements, symbols and graphics concerning products. It describes selected terms commonly used in environmental assertions and provides qualifications for their use. The standard also describes a general assessment and verification methodology for self-declared environmental assertions and specific assessment and verification methods for selected assertions in the standard. The ISO 14021 standard provides for environmental claims that report self-declared environmental information by manufacturers, importers or distributors of products, without the involvement of an independent certification body. This type of labeling is referred to as Type II labeling. EXAMPLE: The best known are the symbols: -Recyclable-, -Compostable-, and so on. However, the standard includes a number of constraints to be met on how the information is disseminated and requirements on the content of the information.

Within the Circular Economy Action Plan 2020, the European Union has identified as a priority the design of products that take into account environmental impacts throughout the life cycle, with the aim of fostering circularity through repair, recycling and reuse.

This is a reliability certification awarded, after an audit, by the Customs Agency to economic operators residing in the European Union. This institution, recently innovated by the new Union Customs Code, is intended to facilitate those economic operators who participate in the international logistics chain and contribute to the safeguarding of security in the international trade of goods.

Producers must provide consumers with the information to evaluate and take precautions regarding any risks from normal and reasonably foreseeable use. This can be controlled/estimated for both companies selling products and those selling services. EXAMPLE: In the case of a service, ascertain the privacy consequences of misuse by the user of the service. EXAMPLE: In the case of a product, the use of instructions indicating the consequences or potentially harmful substances if ingested or in contact with the eyes, etc. EXAMPLE: In the case of the B2B market, a company that, for example, sells machinery to carry out processes at high temperatures must indicate the impact that improper use of the latter has on people's health and the environment. Some harmful impacts emerge indirectly; in-depth analysis is needed.

Ensuring that payments occur in a timely manner for all actors in the supply chain is critical to lowering the risks of supply chain disruption.

The EU promotes responsible sourcing of minerals among its businesses. In politically unstable regions, trade in minerals can be used to finance armed groups, be the cause of forced labor and other human rights violations, as well as encourage corruption and money laundering. So-called "minerals from conflict zones" e.g., cassiterite, columbite-tantalite, gold and wolframite and their derivatives (tungsten, tin, tantalum), also known as 3TG, can be used in everyday products such as cell phones and cars, or for jewelry making. It is difficult for consumers to know if the product they are buying is financing violence, human rights violations or other crimes abroad. On January 1, 2021, new legislation will come into effect across the EU: the Regulation on Minerals from Conflict Zones, to help counter the trade in them.

Quality management is the set of activities carried out to produce a product or deliver a service by achieving quality objectives. Among the systems supporting quality management in business, the best known is certainly the one supported by the ISO 9001 standard. This standard is based on a number of quality management principles, including a strong customer orientation, top management motivation and involvement, process orientation, and continuous improvement.

Having a manual that describes quality-assurance processes and procedures makes it easier for your employees to do their jobs as well as facilitating the processes of monitoring, forecasting, and updating those processes. EXAMPLE: Quality Verification Plan (QVP), Failure Mode and Effects Analysis (FMEA), Machine capability study (MFU), Process capability study (PFU).

To ensure the quality of your products/services, it is necessary to identify the presence of nonconformities or errors either during processes or on the finished product/service delivered and take corrective action. The goal is to prevent a nonconforming product from reaching the customer by discarding it or restoring its ideal characteristics. EXAMPLE: Automatic Identification and Data Capture (AIDC) technologies help eliminate errors in a timely manner and increase efficiency.

In the case of a product, for example, you should be able to identify and trace the various intermediates down to the raw materials used. In the case of a service, on the other hand, you can look at its contents, the people involved, the location and dates of delivery, and other documents that give information about the service provided.

Safety, composition and quality of products and services represent the essential content of information requirements. The most common method of conveying this information is through labeling.

FOR PRODUCTS: Product Liability coverage allows companies to protect themselves against claims for damage to third-party property or bodily injury to third parties resulting from a defect in manufactured products (not covered by Third Party Liability). FOR SERVICES: Professional Liability coverage protects the professional in the event that, as a result of a professional error, a client or other third party makes a claim for property damage or personal injury or property damage.

Single-material packaging, being composed of only one material (e.g., recycled plastic), does not require mechanical separation before or after collection and, therefore, allows for greater recyclability. Environmentally friendly materials are easily biodegradable in the event of dispersion into the environment. In case your company is a service company that uses physical products for promotional activities, refer to these products to answer the question.

Management is committed to ensuring equal rights and treatment for all employees, regardless of: gender, ethnic origin, sexual orientation, age, disability, religion, nationality, social background or political opinion. The Internation Labor Organization (ILO) has developed a system of international standards aimed at promoting decent and productive work under conditions of freedom, equity, security and dignity. These standards can be taken as a reference by companies that want to engage in the protection of their workers. There are also other standards that incorporate the main aspects of protecting workers and their rights, including SA 8000 social responsibility certification and ISO 26000.

Although not all products/services allow the inclusion of accessibility standards, it is possible to offer a dedicated line. EXAMPLE: Even in the case of digital ICT services, it is possible to program compatible desktop or mobile applications for the blind/hearing impaired, even using web technologies (markup languages) that are easy to integrate.

Equity and equal opportunity are aspects that should also be respected with regard to gender (both female and male). The question focuses on the female gender as it is statistically the most penalized in the world of work. n the case of employees who prefer not to identify themselves in either of the two predefined genders (male and female), in line with the purpose of this rating, they can be included in the count of female gender subjects.

Principle according to which workers of equal sex, duties and seniority would be entitled to equal pay without any possibility of preferential treatment by the employer. Any differential treatment, however, must not violate the principle of non-discrimination (i.e., the payment of different pay determined by reasons of sex, political, trade union etc.), but must be justified by objective reasons, such as, for example, highly specialized tasks or the professional qualification of the employee.

The question is about the youngest group of workers as they are statistically the most penalized in the world of work in our country.

Productivity bonuses are paid to workers as a result of increased or improved productivity, that is, increased quality, organization and innovation. Productivity bonuses are defined as extraordinary sums over and above the remuneration paid to its employees, or corporate welfare goods and services (whether subject to taxation or not). EXAMPLES: social security and welfare benefits (such as contributions paid to supplementary pension or supplementary health care funds), variable sums of money, and corporate welfare services.

This question refers to the benefits and advantages granted to workers regardless of performance. EXAMPLES: in-company laundry service with a subsidized rate, company canteen, order and delivery service for groceries at the workplace in collaboration with, for example, neighboring supermarkets, company telephone, supplementary pension, additional insurance or supplementary pension funds subscribed by the company for its workers, additional contributions paid by the company to supplementary pension funds, other... It is necessary to exclude education support initiatives directed to employees' family members, as there is a specific question on this topic later in the assessment.

EXAMPLES: specialized or advanced professional training, attendance at conferences or study days, or other opportunities the company gives employees to advance their careers, including performance reviews and giving feedback that can help the employee grow professionally, scholarships, masters or business schools for talent, study abroad trips, and language training. In contrast, this question does not refer to training opportunities in partnership with schools and/or universities.

Internal communication between management and employees is critical for employee satisfaction, team-building activities, and dissemination of company identity and values. EXAMPLE: digital channels (Email, Skype business, Slack..etc) or physical channels (meetings, presentations, teambuilding sessions)

EXAMPLE: school-to-work alternation, collaborative training activities in academia (thesis, PhD, executive PhD, research grant, internship, high apprenticeship, training or other)

EXAMPLES: school or vocational guidance, reimbursement of nursery and kindergarten expenses, reimbursement of school expenses or from elementary school (elementary) to secondary school (high school, technical college, other...), reimbursement of university and post-university expenses (master's degree or other...), reimbursement of textbooks or educational materials, reimbursement of school-related services (e.g. school transportation, canteen, after-school, other...), recognition of school merit (e.g. awards, scholarships, other...), reimbursement for study and educational trips. It is necessary to include only those initiatives addressed to employees' family members and not those provided for employees.

Implementing initiatives aimed at work-life balance and aimed at equal opportunity protection in addition to those already provided for in national contracts ensures a more stimulating work environment that is appreciated by the employees themselves, resulting in productivity gains. EXAMPLES: - Work flexibility: hourly flexibility in addition to contractual flexibility (part-time, hour bank), teleworking (work always done outside company premises), smart working (work done partly on company premises, partly outside)... - Maternity/paternity support: full integration of maternity/paternity leave, additional paid maternity/paternity leave, policies to support return to work after long leaves, etc. - Social assistance services: company daycare centers, contracted daycare centers in the area, finding baby sitters, company transportation services, , contracting with local transportation services, services for processing paperwork, preschools, play centers, after school...

A salary or wage scale defines the salary for employees in relation to different factors, such as level or seniority, allowing for greater transparency and impartiality in pay. By defining a salary scale, a company can implement competitive recruitment strategies by comparing the salaries offered with the market average and considering whether to make changes.

If you have defined a sustainable development program this must be an integral part of the training program offered to your employees.

These activities are key to both increasing collaboration among workers and creating a harmonious work environment. EXAMPLES: recreation area, cinema/theater, internal company amateur groups (theater, photography etc.), GAS (solidarity purchasing groups), other...

Social exclusion is a condition that occurs when an individual or group faces, for various reasons, difficulty or discrimination in certain aspects of daily life. EXAMPLES: People with disabilities who cannot find employment, ex-offenders, drug addicts undergoing rehabilitation, ethnic minorities, non-EU immigrants or other disadvantaged or vulnerable groups exposed to the risk of social exclusion and the poverty that often accompanies it.

Fixed-wage employees are those workers who receive fixed compensation for regular work activities, regardless of the time actually worked (e.g., any sick leave). In this case, compensation is usually determined on an annual or monthly basis. In contrast, day or hourly employees are paid based on the time worked and have contracts on a daily basis or paid according to the hours worked in a given time period. The most common fixed-wage contract forms include: permanent, fixed-term, and apprenticeship. Nationality means persons with a passport from one of the member states of the European Union.

Fixed-wage employees are those workers who receive fixed compensation for regular work activities, regardless of the time actually worked (e.g., any sick leave). In this case, compensation is usually determined on an annual or monthly basis. In contrast, day or hourly employees are paid based on the time worked and have contracts on a daily basis or paid according to the hours worked in a given time period. The most common fixed-wage contract forms include: permanent, fixed-term, and apprenticeship.

"Conflict of interest" is a legal condition that occurs when a person is entrusted with high decision-making responsibility who has personal or professional interests that conflict with the impartiality required by that responsibility, which may fail because of the interests involved. To answer this question correctly, ascertain and verify the following conditions: - Your clients do not employ a family member or close relative of one of your board members or beneficial owners - No employee of one of your clients holds more than 3 percent of your company's equity capital - No family member or close relative of any of your board members (or beneficial owners) has a business relationship with any of your clients or an equity interest of more than 3% - There are no relationships or arrangements between employees of his or her company and your clients that would compromise the purpose of the relationship - There are no other material conflicts of interest with your client.

EXAMPLE: In some realities there are future share purchase option plans (stock options), under which company share awards are issued upon achievement of certain performance.

The turnover (or staff turnover) rate represents the percentage of employees, out of the total, who are replaced in a year. In this case, we refer to negative turnover, which indicates the percentage of outgoing employees. Thus, this indicator indirectly represents the loyalty of one's workforce. Leaving some employees is a natural process in the work organization, but a high rate may depend on stress, dissatisfaction, poor organization, or lack of transparency. CAUTION: Ideally you should derive this figure by averaging the negative turnover rate over the past 3 years. If you do not have this data, use the most recent rate. The formula is as follows: Negative turnover = (Employees leaving in the year/Average headcount in the year)*100

A business process can be defined as the set of interrelated activities that are carried out within a company, the purpose of which is to change a resource into a product or service intended for a person within the company's membership or for an external customer. The key performance indicator (in English Key Performance Indicator or KPI) is a tracking index used to monitor the performance of each individual business process.

In the context of management control systems, the budget plays a very important role, not so much and not only as a general operational reference on the company's performance (in comparison with what is planned), but also because, in its process of preparation: - it obliges all areas of the company to reflect on the activities within their competence, set programs and monitor (continuously check) the activities when the programs become operational; - it promotes (even obliges) communication between different business areas and comparison of often conflicting needs; - consequently provides (necessarily) shared performance evaluation criteria.

Refer to international exports.

If your company has operations in foreign countries and does not offer the content in the national language of the country where the operations are located, select the "National language only" response.

Investment in research, development and innovation is the lifeblood of a company, enabling its innovation and long-term competitiveness. EXAMPLES: Research and development expenses are considered to be those related to the following items: costs for highly qualified and technical personnel, research contracts with universities, research organizations, companies, start-ups and innovative SMEs, depreciation allowances of laboratory instruments and equipment, technical expertise and industrial patents.

Technology transfer refers to the processes that enable the translation and application of scientific and technological research results to the market and society in general. You can consider yourself part of this process if you invest in research and development (including outside your company), if you have registered or purchased some patents, but also if you have facilitated the process through communication and/or marketing.

Risk management is defined as that set of actions taken by companies in an attempt to mitigate and control the level of risk associated with lines of business and, in general, the enterprise as a whole. The objectives are to identify the risks associated with certain strategic and operational choices of the enterprise and to make decisions on how to deal with those risks.

The most widely used classification of business risks considers the following risk categories: - Strategic (competition, competitive environment, market trends, customer preferences,...) - Operational (governance, efficiency, procurement, quality, occupational safety, data security,...) - Financial (financial management, debts, accounting, interest rates,...) - Hazardous event (natural disasters, health threats, macroeconomic factors,...)

Responses include the most effective actions to ensure appropriate risk management and proper implementation of corporate strategies and policies.

Social or environmental impact businesses arise with the aim of achieving a sustainable development goal through business activities, in addition to generating profit. EXAMPLES: Business that employs staff with disabilities to promote their integration into the world of work, companies that produce products with recycled and fully repairable materials to ensure their circularity, company that makes low-cost products to make them accessible to lower-income consumer groups, etc.

Customer satisfaction or customer satisfaction is here understood as the percentage of customers who are satisfied with the purchase of your product/service. This figure can be obtained by questionnaires or interviews aimed at a representative sample of your customer base.

Branding or branding allows a company's products/services to be recognizable and differentiate them from competitors. Marketing initiatives through online and/or offline channels can increase awareness of your brand and the distinctive aspects of your products or services. EXAMPLES: Online: Digital marketing, freemium options, free content creations, online advertisements... Offline: Gadgets, event sponsorship, billboards, flyers, advertising via radio or TV... Do not include in your marketing strategy the possibility of being able to take advantage of the carbon label resulting from the purchase of carbon credits. Specific questions on this topic are provided in the Environment Module.

Courses do not necessarily have to be held in the classroom but can also be online courses consisting of a lecture part and a test part. This method allows the employee to take advantage of them at any time.

Employee safety protection and accident prevention are already required by law. Indicate only what is done additionally. EXAMPLES: codes of conduct, voluntary certifications, informational or educational activities.

Key performance indexes or key performance indicators (KPIs) are key indicators of business performance that indicate how well an individual, department, or company is achieving a given goal relative to the set target. They can be of various types depending on what you want to demonstrate. Some examples of safety-related KPIs are: number of accidents reported, number of damage to machinery, cost of risk prevention operations, etc.

For this question, add up the number of injuries recorded at all company locations and do not average them.

For this question, add up the number of injuries recorded at all company locations and do not average them.

To calculate this index, use the following formula: (number of injuries/number of employees)*1000. This is the official formula, so it is not necessary to enter the number of days of absence for each injury since an average is statistically already entered. EXAMPLE: In a company of 20 employees 1 injury occurred in 1 year, so the index will be 1/20*1000=50.

For this question, add up the number of deaths recorded at all company locations and do not average them.

Supplementary health care represents a form of protection for citizens that allows them to supplement or replace the services of the National Health System with services derived from private health care. This can apply to the individual or it can be provided in a collective form for example under CCNL, by professional bodies or specific contracts. EXAMPLES OF INTEGRATIVE ASSISTANCE: closed category fund, company fund, territorial fund following second-level agreement, open fund, company health policy. Supplementary health insurance, on the other hand, is intended to be additional to normal insurance plans. EXAMPLES OF INTEGRATIVE INSURANCE: accident or disability policy, death insurance, insurance for loss of employment, family or housing policy, travel policies for employees abroad, policies for non-self-sufficiency risk (e.g. LTC, Long Term Care, etc...).

Do you submit a questionnaire to your employees to assess their degree of work-related stress?

In the case of multiple locations, consider the employees of all locations.

Unlike the previous question on forms of insurance and supplementary health care, this question refers to the direct provision of services in the area of health care. EXAMPLE: in-house medical counter, free check-ups at the company's own premises, allowances for specialized medical care for children, pediatric service, welfare pervizi, check-ups, diagnosis, care for elderly and dependent family members (service delivery or reimbursement of expenses), agreements with dental offices, programs or campaigns for health and prevention (smoking, nutrition, other...), other social and health services (e.g. recovery centers, psychological care, rehabilitation, other...)

In the case of multiple locations, consider the employees of all locations.

Promoting a healthy lifestyle among workers is crucial to having a healthy and harmonious environment, as well as to having productivity gains for one's workers. EXAMPLES: adoption of a company menu designed with a nutritionist, promotion of proper physical-food practices, partnerships with gyms or other forms of incentives for physical education activities, other.

Indoor air quality is a key parameter that needs to be monitored in order to provide a healthy work environment for workers. This parameter takes on particular importance today as we are called upon to address the effects of the Covid-19 pandemic.

To reduce or contain noise pollution, several actions can be implemented involving structural interventions, monitoring or information campaigns. EXAMPLES: sound absorption interventions with the aim of controlling the reflection of sounds on the walls of a room, i.e., defining the reverberation of a room according to its intended use, or sound insulation interventions with the aim of limiting the transmission of noise between two rooms.

Ensure that all employees are treated fairly and equally, regardless of their sexual orientation, gender, social background, or physical/psychological disabilities; thus, ensure a work environment free of physical, sexual, mental, and verbal abuse, threats, or other forms of mistreatment. Bullying is a "harassing and persecutory practice, often bordering on a form of psychological terror, perpetrated by the employer or colleagues (mobbers) against a worker (mobbed) in order to marginalize him or her or force him or her out of the work environment." Bullying is a form of social behavior that is violent and intentional, both physical and psychological in nature, oppressive and harassing, repeated over time and carried out against people who are considered easy targets and/or unable to defend themselves. Although in common sense it is usually associated with younger segments of the population, it is also a pervasive phenomenon in corporate settings.

These activities foster the creation of a harmonious environment and social relations among employees, resulting in improvements in their living conditions and productivity in the company. EXAMPLE: company initiatives in the area of culture or leisure, or subscriptions to recreational and cultural products or services (e.g., cinema, theater, magazines, TV, other...), trips or stays and other recreational experiences, summer and winter centers for family members, extra-professional training (music, theater, photography, other...) No conventions with gyms or sports centers are included in this question, as they are already included in the promotion of a healthy lifestyle.

The Classification, Labeling and Packaging (CLP) Regulation is based on the United Nations' Globally Harmonized System of Classification and Labeling of Chemicals (GHS) and aims to ensure a high level of health and environmental protection, as well as the free movement of substances, mixtures and articles. For more information: https://echa.europa.eu/it/regulations/clp/labelling

REACH is a European Union regulation adopted to improve the protection of human health and the environment from the risks that can result from chemicals. It applies in principle to all chemicals: not only those used in industrial processes, but also those in everyday use, such as cleaning products, paints, clothing, furniture and household appliances. Therefore, this regulation has an impact on the majority of companies in the EU. Potential manufacturers and importers of substances are required to submit an application to ECHA (European Chemical Agency) and register the substance before they can manufacture or import it. More information can be found at: https://echa.europa.eu/it/regulations/reach/understanding-reach

Social platforms, communities and many other Internet portals are now used by companies not only as a vehicle for customer acquisition but also as a direct dialogue with the end customer or other stakeholders. Such tools give the opportunity to leave reviews, comments or suggestions about the service/product purchased. The company's own website can also act as a collector: for example, when customers buy online, they may have the opportunity to leave a review. EXAMPLES Some public feedback exchange mechanisms are Trustpilot, Google Reviews, Tripadvisor, Facebook, Glassdoor, and any other public digital site (channel) where end customers can rate products and services offered. EXAMPLE: Private feedback exchange mechanisms can be emails sent directly to the company or quality survey calls.

If you are using multiple collection tools, consider an average of the reviews received from the various platforms.

Scegli una risposta

The purpose of the code of ethics and behavior is to define the values, commitments and ethical-behavioral responsibilities that a company undertakes to assume and implement in the conduct of its business. All employees and all those acting for and on behalf of the company itself are required to adhere to and abide by this code. In addition, the company may also require compliance with a code of ethics from its suppliers.

EXAMPLES: organizing contests with cash prizes or goods or services, facilitation, vouchers for SMEs or innovative startups in the startup or development stage. Other examples are assistance during natural disasters (such as earthquakes, floods, etc.), or pro bono consulting or other forms of assistance in line with your expertise, forms of cash donation, education or other... Also include in this question the purchase of unverified carbon offset credits, as unverified credits are considered as donations since they are unverified by internationally recognized bodies.

Multiple choice

EXAMPLE: Disclosing sustainability-related issues, promoting sustainability-related events, taking part in dedicated online communities, and inviting others to participate…

EXAMPLES OF TERRITORIAL VALORIZATION: Organization, sponsorship and promotion of cultural events (readings, theater, exhibitions, concerts, other...) organized in the area of belonging (neighborhood, municipality, city). Promotion of various art forms (music groups, artists, graphic designers, sculptors, other...). Adherence to and active financing of projects and initiatives for the enhancement of the neighborhood (restoration of abandoned spaces, green care, cleaning of parks, creation of equipped play areas for children). Contribution to economic support for associations in the area (voluntary associations, Civil Defense, Red Cross, other...). EXAMPLES OF INITIATIVES BENEFITING THE LOCAL COMMUNITY: housing or housing, kindergartens, schools, recreational or cultural or play centers, recreational or cultural events, transportation, contribution to or support for volunteer initiatives, purchase of goods of utility for the community, long-distance adoptions, hosting initiatives, other

EXAMPLES: suitable facilities, both exterior and interior, such as slides or elevators, elimination of architectural barriers, or trained personnel to accommodate people with disabilities.

The creation of synergies within the territory can be encouraged/fostered through the allocation of its classa flows to local realities and/or initiatives with the aim of working in synergy with the community in which the company operates and contributing to its development.

The acronym ESG denotes a set of environmental, social and governance criteria that complement traditional financial parameters in the evaluation of an investment. Sustainable and socially responsible investing (SRI) integrates financial analysis with ESG criteria for selective purposes in evaluating an investment. We can distinguish several modes of strategic implementation: - the 'exclusion' approach applies negative filters, excluding certain business sectors deemed controversial (e.g., weapons or alcohol) from the investment radius; - the 'normative' approach strives to identify entities that, in their operations, respect the principles of the United Nations, such as safeguarding the environment, respecting human rights and fighting corruption; - the ''best in class'' approach rewards the companies-regardless of sector-most committed and successful in responding to the challenges of sustainable development by exclusively directing investments to them.

All businesses are required to comply with competition law. Compliance programs are organizational and procedural measures established with the aim of preventing anticompetitive behavior and to detect it when it occurs, while promoting awareness related to these violations. Such programs mainly consist of information activities, behavioral norms and control systems.

Open innovation means doing innovation by making use not only of ideas, resources and technological expertise from within the company, but also from outside the company. This can also be done without capital outlay, for example by collaborating with customers and other suppliers, external consultants, system integrators, universities or research organizations, trade associations/network contracts, public administration, and so on.

Indicate the type of innovation partners with whom you have undertaken projects.

Firms may allow internal innovations to exploit external pathways for them to reach the market. Some barriers may prevent the company itself from commercially exploiting the innovation, for example, if it involves another industry, if the necessary expertise or contacts are not in place, or if part of the innovation is protected by others' patents. EXAMPLE TOOLS: Spin-offs, divestments, patent sales, license sales.

There are several ways through which a company can interface with its customers to understand their needs. These include informal communication, interviews, focus groups, gathering feedback on new solutions, and joint development. Indicate the most structured mode of information gathering that you have used.

An employee idea-gathering system is critical to enabling the company to thrive: it enables the company to foster a positive work environment in which human resources can feel valued because they have a space to express their creativity and, at the same time, to bring innovation into the company. EXAMPLE: Amazon in its warehouses has set up a whiteboard where employees can report possibile improvements. OTHER EXAMPLES: Suggestion box, shared document, dedicated platform, email box, social media.

ISO 56002 "Innovation management - Innovation management system - Guidance" is the first international standard on innovation management systems.

By business process review, we refer to Business Process Reengineering (BPR), which is a strategy and way of managing a business that consists of representing business processes to identify possible improvements and eventually redesign and restructure activities and workflows.

Data of all kinds are nowadays considered an important resource: through data mining procedures, a variety of information can be derived for commercial and noncommercial purposes. Data can be processed directly or sold to third parties, always taking care to comply with privacy regulations and principles on professional ethics.

EXAMPLES: E-mail marketing, social media marketing, online advertisements, search engine optimization (SEO), content marketing (blogging)

"Traditional channels" refers to physical channels, while digital channels include both e-commerce and mobile channels, including social media.

Computer security (also called cybersecurity) and information security are NOT exactly the same thing. In this question we refer to the former, and then exclusively to the protection of a company's information systems from intrusions that may occur through the network. In many cases, the goal of the attack is still data theft. Information security, on the other hand, however, is a broader topic, which also includes physical threats to data protection and is a regulated subject of the GDPR (see Transparency module). If you have outsourced cybersecurity to a third party but also have an in-house manager, select the option "Yes, we have an in-house manager".

Investing in security allows you to protect yourself from cyber attacks, which in the most serious cases can affect your production activities. By allocating a higher percentage of budget, it is possible to protect oneself with more effective strategies and tools.

Also commonly called "digital transformation" or "Industry 4.0," a digital transformation plan refers to the digitization of processes, deployment of new IT solutions and new technologies that can virtualize certain activities and/or processes. It especially refers to Industry 4.0 and enabling technologies such as sensors, data analytics software, and cloud solutions.

Multiple choice

The way archiving is managed is important as it is one of the barriers to Digital Transformation. The archive is the memory of your business, containing knowledge, business activities, evidence in case of dispute and reputation. Digital archiving can be either managed in-house or outsourced to a third-party company through payment of a license or subscription, usually on an annual basis. EXAMPLE: An archive could also have direct commercial value as a source of product innovation through rediscovering and revisiting historical ideas.

Because of the relevance of the Internet connection to most of a company's activities, it has become increasingly important to have a backup Internet line. EXAMPLE: Dedicated portable devices with SIM cards for access to 4G/5G networks, satellite connections, dual ADSL (two separate lines from the same operator)

Protecting intellectual property means having recourse to patents, registered trademarks, and if applicable, even copyright protection. In fact, the term intellectual property (IP, or IP from English "intellectual property") refers to a system of legal protection of intangible assets that are the result of human creative and inventive activity, such as artistic and literary works, industrial inventions and utility models, designs and trademarks.

By "actualization" we mean the transition to new technologies, which must include the replacement of at least the following components: motherboard, processor, RAM and monitor, and WiFi. Peripherals (printers, mice, keyboards, webcams, accessories external to the PC) are excluded from this analysis.