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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please provide details on what bothers you the most.
4
How likely are you to recommend our service/product to others?
Please select the option that best represents your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Please provide details on the improvements you would like to see.
6
How often do you use our service/product?
Please select the option that best describes your frequency of use.
Daily
Weekly
Monthly
Occasionally
Rarely
7
Are there any features you would like to see added to our service/product?
Please provide details on the features you would like to see added.
8
How important is customer service to you when using our service/product?
Please select the option that best describes the importance of customer service to you.
Very important
Important
Neutral
Not very important
Not important
9
Would you be interested in participating in future surveys to improve our service/product?
Please select the option that best represents your interest in participating in future surveys.
Definitely
Probably
Not sure
Not likely
Definitely not
10
Any additional comments or suggestions?
Please provide any additional comments or suggestions you may have.
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