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Customer service 2025

Dear Sir or Madam, we hope this message finds you well. As part of our ongoing efforts to enhance our service quality and foster a collaborative environment, the Customer Service Team is conducting a comprehensive survey to gain insights into our performance across various departments. Your feedback is invaluable to us and will play a pivotal role in identifying our strengths and areas for improvement.


This survey is designed to be an efficient way for you to share your honest and constructive thoughts about our interaction, processes, and effectiveness in meeting your needs. It encompasses various aspects of our service delivery, including communication, response time, issue resolution, and overall satisfaction.


Please take a few minutes to complete this survey. Your responses will remain confidential and will be used solely to help us better understand our performance and work towards providing exceptional service.


We appreciate your time and cooperation in helping us enhance our inter-departmental collaboration and service standards. 

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1

Which customer team do you work with?

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2

[General Satisfaction] How satisfied are you with the overall performance of our customer service team?

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3

[Communication and Responsiveness] How responsive do you see the customer service team to inquiries or requests?

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4

[Communication and Responsiveness] How effectively do you think that the customer service team communicate with customers or internal teams?

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5

[Problem-Solving and Support] How well do you think that the customer service team support on resolving issues and problems?

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6

[Problem-Solving and Support] How knowledgeable do you find yourself and your customer service team members?

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7

[Professionalism and Courtesy] How professional and courteous do you see the customer service team in their interactions?

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8

[Team Collaboration] How well do you think that the customer service team collaborate with other departments?

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9

[Feedback and Improvement] How open do you see the customer service team to receiving feedback and making improvements?

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10

What is one thing you believe the customer service team excels at?

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11

What is one area where you believe the customer service team could improve?

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12

Any additional comments or suggestions?

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13

Please, list key 3 road blockers, which limit you on your daily tasks.

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THANK YOU FOR YOUR TIME AND SUPPORT

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Thank you for your time and your feedback.
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