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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best represents your opinion.
Customer service
Product quality
Price competitiveness
2
How satisfied are you with our service/product on a scale from 1 to 10?
Rate our service/product from 1 (very dissatisfied) to 10 (extremely satisfied).
3
What bothers you the most about our service/product?
Please describe in detail what bothers you the most.
4
What improvements would you like to see in our service/product?
Provide your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Select one option that best represents your likelihood of recommendation.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspect of our service/product do you find most valuable?
Select the most valuable aspect of our service/product.
Convenience
Innovation
User-friendliness
7
How often do you use our service/product?
Select the frequency of your use of our service/product.
Daily
Weekly
Monthly
Occasionally
Never
8
Would you like to see more discounts and promotions for our service/product?
Indicate if you would like to see more discounts and promotions.
Yes
No
9
How easy is it to reach our customer support when needed?
Rate the ease of reaching our customer support.
10
In which areas do you think we excel the most?
Select the areas where you believe we excel the most.
Customer service
Product quality
Innovation
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