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RTP products
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Due to our constant concern to meet your expectations, we would like to ask you to complete this survey.
1
What company do you represent?
2
Are you satisfied with the quality of RTP products?
3
Are you satisfied with the timely completion of orders?
4
How can you rate your overall satisfaction with customer service?
5
How would you rate our customer service in the following ?
Select one answer on each line
Very satisfied
Satisfied
I don't know
Dissatisfied
Very dissatisfied
The attitude of a customer service employee
Customer service employee knowledge
Waiting time for a response
Satisfaction with the approach to solving problems
6
What products do you most often use in your laundries?
Select one or more answers
Internal covers
External covers
Laundry transport bags
Mesh bags
Bags for overhead conveyor system
Other (please specify)
7
What product do you purchase most often from RTP?
Choose picture answers
8
Please complete the table regarding products ordered from RTP and their use in your laundry
Complete the blank fields below. If not applicable, enter "-"
Product washing temperature (°C).
Product drying temperature (°C).
Number of washes until the product is damaged
Durability of the logo on the product
Provde visible changes on the item after X washes (please specify X number)
Comments customer (please provide the type of product)
Covers/Liners
Bags with fixlock closure
Bag with tape closure
Mesh bags
Bags for overhead conveyor system
9
Do you use foil to transport products in your laundry? If so, please specify in "other" what the foil is used for
Select one or more answers
No
Yes
Other
10
What makes you unable to give up using foil?
Please answer the question if you use foil
11
Is there anything we could do to improve our products even further?
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