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Customer Satisfaction and Retention Survey

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

How would you rate the overall customer service provided by Company X?

Please select one option that best reflects your experience with Company X's customer service.
2

On a scale of 1 to 10, how satisfied are you with Company X's responsiveness to your inquiries?

Please rate the responsiveness of Company X on a scale from 1 (Low) to 10 (High).
3

What improvements would you suggest for Company X's customer service?

Please provide your feedback on how Company X could enhance its customer service practices.
4

Which of the following customer service channels have you utilized when interacting with Company X?

Please select all the channels through which you have interacted with Company X's customer service.
5

How likely are you to recommend Company X to others based on your customer service experience?

Please indicate your likelihood of recommending Company X to others.
6

In which industry sector do you primarily interact with Company X?

Please select the industry sector that best represents your interaction with Company X.
7

How satisfied are you with the resolution of any issues or complaints you have raised with Company X?

Please rate your satisfaction level with the resolution process provided by Company X.
8

Have you participated in any customer feedback surveys conducted by Company X in the past?

Please indicate if you have previously participated in any feedback surveys by Company X.
9

Would you consider Company X as your primary choice for future business transactions based on your current experience?

Please share your likelihood of choosing Company X for future transactions.
10

How would you rate the overall value for money offered by Company X's services?

Please rate the value proposition of Company X's services in terms of the price paid.
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