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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
Please rate our service/product from 1 to 10.
Rate our service/product on a scale of 1 to 10, where 1 is the lowest and 10 is the highest.
3
What bothers you about our service/product?
Describe what bothers you the most about our service/product.
4
How likely are you to recommend our service/product to a friend or colleague?
Select the option that best represents your likelihood to recommend.
Highly likely
Likely
Neutral
Unlikely
Highly unlikely
5
Do you think our service/product meets your expectations?
Choose yes or no to indicate if our service/product meets your expectations.
Yes
No
6
What improvements would you like to see in our service/product?
Describe the improvements you would like to see in our service/product.
7
How satisfied are you with the response time of our customer service?
Rate the response time of our customer service based on your satisfaction level.
8
Which aspect of our service/product do you find most valuable?
Choose the most valuable aspect of our service/product to you.
Quality
Customer service
Price
Convenience
Innovation
9
Would you like to see more variety in our product/service offerings?
Select yes or no to indicate if you would like to see more variety in our offerings.
Yes
No
10
Overall, how satisfied are you with our service/product?
Rate your overall satisfaction with our service/product.
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