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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Please select the option that best reflects your opinion.
Quality
Customer service
Price
Features
Others
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please describe the issue that bothers you the most.
4
What feature would you like to see improved or added?
Please provide your suggestion for improvement or new feature.
5
How likely are you to recommend our service/product to others?
Please select the option that best reflects your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Would you like to see more options in our product/service?
Please select yes or no.
Yes
No
7
Do you find our pricing competitive in the market?
Please select yes or no.
Yes
No
8
How often do you use our service/product?
Please select the frequency that best matches your usage.
Daily
Weekly
Monthly
Occasionally
Never
9
What is the main reason you chose our service/product?
Please select the most relevant reason.
Quality
Price
Features
Recommendation
Others
10
Would you be interested in participating in future surveys or focus groups?
Please select yes or no.
Yes
No
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