1
For how long have you been working in Claims?
2
How do you feel in Claims?
Please think more globally with regard to your work routine, but also think about the team spirit.
3
Considering your time at Claims, do you feel that something was done differently and better in the past?
If the answer is YES, please also answer question 4
4
What do you think worked differently and better?
Please think more globally with regard to your work routine, but also think about the team spirit.
5
Do you think you organize your workday routine properly?
It doesn't matter if you're on duty (X2, X4 or Dispatch) that day or not.
6
Do you feel stressed knowing you have an X2 duty?
If the answer is YES, please also answer question 7
If the answer is NO, please also answer question 8
7
Why are you feeling stressed?
X2
8
Can you give advice to others on how you do it so you don't feel stressed?
X2
9
Have you ever verified an error?
If the answer is YES, please also answer question 10
10
What do you think led to this error verification?
11
Do you feel you're deficient in anything regarding verification?
If the answer is YES, please also answer question 12
12
What do you feel are the shortcomings?
think about your experience, but maybe also about the support you have received/are receiving
13
Do you feel stressed knowing you have an X4 duty?
If the answer is YES, please also answer question 14
If the answer is NO, please also answer question 15
14
Why are you feeling stressed?
X4
15
Can you give advice to others on how you do it so you don't feel stressed?
X4
16
Do you feel that you are deficient in anything regarding case handling?
If the answer is YES, please also answer question 17
Not just handling of urgent/complicated cases
17
What do you feel are the shortcomings?
think about your experience, but maybe also about the support you have received/are receiving
18
Do you feel stressed knowing you have a Dispatch duty?
If the answer is YES, please also answer question 19
If the answer is NO, please also answer question 20
19
Why are you feeling stressed?
Dispatch
20
Can you give advice to others on how you do it so you don't feel stressed?
Dispatch
21
Do you feel that you are deficient in anything regarding Dispatch?
If the answer is YES, please also answer question 22
22
What do you feel are the shortcomings?
think about your experience, but maybe also about the support you have received/are receiving
23
Do you think we really work as a team?
please describe your feelings
24
What do you think we can improve as a team?
please describe your feelings