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QUESTIONNAIRE ANALYSIS OF CUSTOMER SATISFACTION
Dear Sir or Madam,
Please spare a few minutes of your time
to complete the following questionnaire.
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1
General customer data
Company name: Your name and position in the company: Preparation date:
2
Which is the general perception of the services provided by FAST FREIGHT?
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Very good
Good
Satisfactory
Unsatisfactory
Not applicable
3
Please rate the quality of work performed by FAST FREIGHT.
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Very good
Good
Moderate
Satisfactory
Unsatisfactory
4
Please rate the confidence in contractual terms of services offered by FAST FREIGHT.
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Very good
Good
Moderate
Satisfactory
Unsatisfactory
5
How would you measure the range of services provided by FAST FREIGHT is enought to meet your organization's needs?
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Always
Largely
Sometimes
Rarely
Not applicable
6
How do you rate the offers/quotations submitted by FAST FREIGHT?
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Very convenient
Convenient
Moderate
Expensive
Not applicable
7
What percent of your company's total volume of shipments is currently arranged using FAST FREIGHT's service?
8
Please present your suggestions on improving the services rendered by FAST FREIGHT
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