.

QUESTIONNAIRE ANALYSIS OF CUSTOMER SATISFACTION

Dear Sir or Madam,


Please spare a few minutes of your time


to complete the following questionnaire.


Securizat
1

General customer data

Company name: Your name and position in the company: Preparation date:
2

Which is the general perception of the services provided by FAST FREIGHT?

Selectați unul sau mai multe răspunsuri
3

Please rate the quality of work performed by FAST FREIGHT.

Selectați unul sau mai multe răspunsuri
4

Please rate the confidence in contractual terms of services offered by FAST FREIGHT.

Selectați unul sau mai multe răspunsuri
5

How would you measure the range of services provided by FAST FREIGHT is enought to meet your organization's needs?

Selectați unul sau mai multe răspunsuri
6

How do you rate the offers/quotations submitted by FAST FREIGHT?

Selectați unul sau mai multe răspunsuri
7

What percent of your company's total volume of shipments is currently arranged using FAST FREIGHT's service?

8

Please present your suggestions on improving the services rendered by FAST FREIGHT