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Customer Service Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How satisfied are you with the customer service?
Please select one option.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
2
Rate the customer service on a scale of 1 to 10.
Please rate from 1 to 10.
3
What could we improve in our customer service?
Please provide your feedback in the text box.
4
How likely are you to recommend our customer service to others?
Please select one option.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
Have you experienced any issues with our customer service?
Please select yes or no.
Yes
No
6
How responsive was our customer service team to your queries?
Please rate from 1 to 10.
7
Which channel do you prefer for contacting customer service?
Please select all that apply.
Phone
Email
Live Chat
In-person
8
How knowledgeable was the customer service representative you interacted with?
Please rate from 1 to 10.
9
What was the most positive aspect of your customer service experience?
Please provide your feedback in the text box.
10
Do you have any other comments or suggestions regarding our customer service?
Please provide your feedback in the text box.
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