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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Price
Customer Service
Variety
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Please provide feedback on what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Please provide suggestions on how we can improve our service/product.
5
How often do you use our service/product?
Please select the option that best describes your usage frequency.
Daily
Weekly
Monthly
Occasionally
6
Would you recommend our service/product to others?
Please indicate if you would recommend our service/product to others.
Yes
No
7
How likely are you to repurchase from us?
Please indicate how likely you are to repurchase from us.
Very Likely
Likely
Unlikely
Very Unlikely
8
Do you find our service/product easy to use?
Please indicate if you find our service/product easy to use.
Yes, very easy
Yes, somewhat easy
No, not very easy
No, not easy at all
9
What is the biggest advantage of using our service/product?
Please describe the biggest advantage you find in using our service/product.
10
Would you like to see more features added to our service/product?
Please indicate if you would like to have more features added to our service/product.
Yes, please add more features
No, current features are sufficient
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