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Ice cube Airlines
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Ice Cube Airlines
1
Do you consider that the cost of Ice Cube Airlines services is adequate compared to the quality offered?
Select one or more answers
Strongly Agree.
Agree.
Neutral.
Disagree.
2
During your last flight, did you feel like you didn't get proper value for the money you paid?
Select one or more answers
Strongly Agree.
Agree.
Neutral.
Desagree.
3
Do you think the policy of additional fees for basic services is a factor that diminishes the overall value of the experience?
Select one or more answers
Strongly Agree.
Agree.
Neutral.
Desagree.
4
Did you encounter any difficulties using the Ice Cube Airlines mobile app during your recent trip?
Select one or more answers
I didn't experience any problems with the mobile app; it was easy to use and provided the necessary information.
I had difficulties checking online, which caused some discomfort before the flight.
The in-flight entertainment system worked flawlessly, providing an enjoyable in-flight experience.
5
Did you experience any problems during the online check-in process before your flight with Ice Cube Airlines?
Select one or more answers
No, the online check-in process was quick and seamless.
Yes, I had difficulties trying to check-in online.
I didn't experience any significant problems, but I found that the interface could be improved to make it simpler.
6
The boarding gate change notification system did not work properly, causing confusion at the airport?
Select one or more answers
I experienced no issues with door change notifications; I received the information in a timely manner.
Yes, the notification system failed and caused confusion about the boarding gate at the airport.
There were no gate changes during my flight, so I cannot comment on the effectiveness of the notification system.
7
How would you rate the punctuality of Ice Cube Airlines flights in your recent experiences?
Select one or more answers
I have always experienced on-time flights with Ice Cube Airlines.
In general, flights have been mostly on time, but there were some exceptions.
I have faced frequent problems with delays on Ice Cube Airlines flights.
8
What do you think about seat comfort during your flights with Ice Cube Airlines?
Select one or more answers
The seats are comfortable and provide a pleasant experience.
The comfort of the seats is acceptable, but could be improved.
I have found the seats to be uncomfortable and affect my flight experience.
9
How would you rate the variety and quality of Ice Cube Airlines' inflight food and beverage options?
Select one or more answers
The food and drink options are varied and of good quality.
The variety is limited, but the quality of food and drinks is satisfactory.
I have noticed a lack of options and the quality of the food does not meet my expectations.
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