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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate our service/product from 1 to 10.
3
What bothers you about our service/product?
Please provide details about what bothers you.
4
How likely are you to recommend our service/product to others?
Choose your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Share your ideas for improvements.
6
How often do you use our service/product?
Select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
7
Do you find our service/product user-friendly?
Share your opinion on the user-friendliness.
Yes
No
Somewhat
8
What features do you like the most in our service/product?
Specify the features you like the most.
9
How responsive is our customer service team?
Rate the responsiveness of our customer service team.
10
Would you continue using our service/product in the future?
Indicate if you would continue using our service/product.
Yes
No
Not sure
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