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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best describes what you appreciate.
Quality
Customer service
Price
Features
Convenience
2
Rate your overall satisfaction
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Briefly describe what bothers you the most.
4
Which aspect would you like us to improve the most?
Specify the aspect you would like us to focus on improving.
5
How likely are you to recommend us to a friend or colleague?
Choose a rating that represents your likelihood to recommend us.
Definitely would recommend
Probably would recommend
Not sure
Probably would not recommend
Definitely would not recommend
6
Do you find our product/service value for money?
Choose an option based on your perception of value for money.
Yes, definitely
To some extent
Not sure
Not really
Not at all
7
How often do you use our service/product?
Select the frequency of use that best represents your behavior.
Daily
Weekly
Monthly
Occasionally
Rarely
8
What improvements would you like to see in our customer service?
Provide suggestions on how we can enhance our customer service.
9
Are there any features you wish our product/service had?
Share any additional features you would like to see in our product/service.
10
How satisfied are you with the delivery time of our product/service?
Rate your satisfaction with the delivery time.
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