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Loyalty Experience Feedback
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
How likely are you to recommend our product/service to a friend or colleague?
Please rate your likelihood on a scale of 1 to 10.
2
How satisfied are you with our customer service?
Please rate your satisfaction on a scale of 1 to 5.
3
What is the primary reason for choosing our product/service?
Please provide your answer in the text box below.
4
How often do you use our product/service?
Please select one option that best describes your usage.
Daily
Weekly
Monthly
Rarely
Never
5
On a scale of 1 to 5, how would you rate the quality of our product/service?
Please rate the quality on a scale from 1 (low) to 5 (high).
6
How likely are you to purchase from us again?
Please select one option that best represents your likelihood.
Highly Likely
Likely
Not Sure
Unlikely
Highly Unlikely
7
What improvements would you like to see in our product/service?
Please provide your suggestions in the text box below.
8
How easy was it to navigate our website/mobile app?
Please rate the ease of navigation on a scale of 1 to 5.
9
Which of the following best describes your role?
Please select the role that best represents you.
Student
Professional
Business Owner
Other
10
Any additional comments or feedback?
Please share any additional comments or feedback in the text box below.
Submit