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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes your appreciation.
Quality
Customer service
Price
Innovativeness
Others
2
How satisfied are you with our service/product?
Rate our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Describe briefly what bothers you about our service/product.
4
Which feature would you like us to improve?
Provide your suggestion for improvement.
5
How likely are you to recommend us to a friend or colleague?
Please rate your likelihood on a scale from 1 to 10.
6
Which aspect of our service/product do you find most valuable?
Select one option that best represents the most valuable aspect for you.
Convenience
Reliability
Ease of use
Performance
Others
7
What improvements would you like to see in our customer service?
Describe any specific improvements you would like to see in our customer service.
8
How satisfied are you with the response time of our customer support?
Please rate our customer support response time on a scale from 1 to 10.
9
Do you find our product/service user-friendly?
Please provide feedback on the user-friendliness of our product/service.
Yes
No
Somewhat
10
Any additional comments or suggestions?
Feel free to share any other comments or suggestions you may have.
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