宝仕奥莎2024年度客户满意度调查问卷

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

尊敬的各位客户，烦请您抽出宝贵时间，填写以下问卷。

Secured

Survio

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宝仕奥莎2024年度客户满意度调查问卷

1

How long have you been a Preciosa customer? 您成为宝仕奥莎的客户多久了？

Select one answer（单选）

Less than a year 少于一年

1 – 5 years 1-5年

More than 5 years 5年以上

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宝仕奥莎2024年度客户满意度调查问卷

2

In which market segment does your business operate? 您的业务属于哪个细分市场？

Select one or more answers （可多选）

Fashion/apparel 时装/服饰

Handbags/footwear 手提包/鞋履

Fashion jewelry 时尚饰品

Fine jewelry (cubic zirconia) 高级珠宝（方晶锆石）

Watches/eyewear 手表/眼镜

Nail art 美甲

Dance/performance wear 舞台装/演出服装

DIY

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宝仕奥莎2024年度客户满意度调查问卷

5

On a scale of 1 to 5, how well do Preciosa products meet your needs, with 1 star being “not well at all” and 5 stars being “extremely well”? 宝仕奥莎产品是否能满足您的需求？以1星到5星来衡量，1 星表示“一点都不好”，5 星表示“非常好”

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宝仕奥莎2024年度客户满意度调查问卷

6

In your opinion, what product assortment(s) do you believe will be the most important over the next 2 years? 未来两年，您认为哪些产品种类更有发展潜力？

Select all that apply. （可多选）

Round Stones 圆形石

Fancy Stones 花式石

No-Hotfix Flatback Stones 平底石-非烫石

Hotfix Flatback Stones 平底石-烫石

Beads and Pendants 水晶珠及吊坠

Nacre Pearls 水晶珍珠

Fine Jewelry Stones 珠宝石

Made to Order, e.g., hotfix transfers 定制生产，如水晶烫贴

Others 其它

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宝仕奥莎2024年度客户满意度调查问卷

7

On a scale of 1 to 5, how appreciative are you of Preciosa’s innovations and product campaigns, with 1 being “not appreciative at all” and 5 being “extremely appreciative”? 您如何看待宝仕奥莎的新产品发布？以1星到5星来衡量， 1星表示“完全不赞赏”，5 星表示“非常赞赏”？

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宝仕奥莎2024年度客户满意度调查问卷

8

On a scale of 1 to 5, how responsive is Preciosa to your requests or queries, with 1 star being “not responsive at all” and 5 stars being “extremely responsive”? 您觉得宝仕奥莎对您的需求或疑问的响应程度如何？以1星到5星来衡量，1 星表示“完全没有响应”，5 星表示“响应非常迅速”？

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宝仕奥莎2024年度客户满意度调查问卷

9

On a scale of 1 to 5, how satisfied are you with Preciosa’s order fulfillment, with 1 star being “not satisfied at all” and 5 stars being “extremely satisfied”? 您对宝仕奥莎的订单履行情况满意程度如何？以1星到5星来衡量，1 星表示“完全不满意”，5 星表示“非常满意”？

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宝仕奥莎2024年度客户满意度调查问卷

10

On a scale of 1 to 5, how open are you/is your brand to a co-branded activation or promotional partnership, with 1 being “not open at all” and 5 being “extremely open”? 您或您的品牌对于品牌合作或合作伙伴关系营销持什么态度？以1星到5星来衡量，1 星表示“完全不开放”，5 星表示“非常开放”？

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宝仕奥莎2024年度客户满意度调查问卷

11

Is there anything else you would like Preciosa to know? Any concerns/ideas? 您对宝仕奥莎还有什么疑惑/建议？

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感谢您的宝贵时间和反馈！

宝仕奥莎2024年度客户满意度调查问卷

How long have you been a Preciosa customer? 您成为宝仕奥莎的客户多久了？

In which market segment does your business operate? 您的业务属于哪个细分市场？

What Preciosa products are most important for your business? 宝仕奥莎的哪些产品对您的业务最重要？

Which of the following attributes do you appreciate most about Preciosa’s products? 您最欣赏宝仕奥莎产品的哪些特性？

On a scale of 1 to 5, how well do Preciosa products meet your needs, with 1 star being “not well at all” and 5 stars being “extremely well”? 宝仕奥莎产品是否能满足您的需求？以1星到5星来衡量，1 星表示“一点都不好”，5 星表示“非常好”

In your opinion, what product assortment(s) do you believe will be the most important over the next 2 years? 未来两年，您认为哪些产品种类更有发展潜力？

Is there anything else you would like Preciosa to know? Any concerns/ideas? 您对宝仕奥莎还有什么疑惑/建议？

宝仕奥莎2024年度客户满意度调查问卷

How long have you been a Preciosa customer? 您成为宝仕奥莎的客户多久了？

In which market segment does your business operate? 您的业务属于哪个细分市场？

What Preciosa products are most important for your business? 宝仕奥莎的哪些产品对您的业务最重要？

Which of the following attributes do you appreciate most about Preciosa’s products? 您最欣赏宝仕奥莎产品的哪些特性？

On a scale of 1 to 5, how well do Preciosa products meet your needs, with 1 star being “not well at all” and 5 stars being “extremely well”? 宝仕奥莎产品是否能满足您的需求？ 以1星到5星来衡量，1 星表示“一点都不好”，5 星表示“非常好”

In your opinion, what product assortment(s) do you believe will be the most important over the next 2 years? 未来两年，您认为哪些产品种类更有发展潜力？

Is there anything else you would like Preciosa to know? Any concerns/ideas? 您对宝仕奥莎还有什么疑惑/建议？

On a scale of 1 to 5, how well do Preciosa products meet your needs, with 1 star being “not well at all” and 5 stars being “extremely well”? 宝仕奥莎产品是否能满足您的需求？以1星到5星来衡量，1 星表示“一点都不好”，5 星表示“非常好”