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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Please select the option that best represents your thoughts.
Quality
Customer Service
Price
Convenience
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide your feedback in the text box below.
4
Which aspects do you think we can improve on?
Please select all that apply.
Product Quality
Delivery Time
Website Navigation
Communication
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10, where 1 is very unlikely and 10 is very likely.
6
Would you like to see any new features added to our service/product?
Please provide your suggestions in the text box below.
7
How often do you use our service/product?
Please select the option that best describes your usage.
Daily
Weekly
Monthly
Occasionally
8
What is the main reason you chose our service/product?
Please select the most relevant reason.
Recommendation
Price
Quality
Promotions
9
In your opinion, what sets us apart from our competitors?
Please provide your insights in the text box below.
10
Overall, how satisfied are you with your experience with us?
Please rate your overall satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
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