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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the most relevant option that reflects your opinion.
Quality
Price
Customer Service
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction level, with 1 being the lowest and 10 being the highest.
3
What bothers you about our service/product?
Please describe the issue you encounter with our service/product.
4
What feature of our product/service would you like to improve?
Kindly specify the area you think needs improvement the most.
5
Which channel do you prefer for communication with us?
Select the communication channel that you find most convenient.
Email
Phone
Live Chat
In-Person
6
How likely are you to recommend our service/product to others?
Rate your likelihood to recommend us, with 1 being least likely and 10 being most likely.
7
What is the most important factor for you when choosing a service/product?
Select the factor that influences your decision the most.
Quality
Price
Brand Reputation
Customer Reviews
8
How often do you use our service/product?
Indicate the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
9
What additional features would you like to see in our product/service?
Share any specific features that you wish our service/product had.
10
Overall, how satisfied are you with our customer service?
Provide an overall assessment of your satisfaction with our customer service.
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