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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
Innovation
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction level from 1 (not satisfied) to 10 (very satisfied).
3
What bothers you about our service/product?
Please provide your feedback on what bothers you to help us improve.
4
What improvements would you like to see in our service/product?
Please share your suggestions for improvements.
5
How likely are you to recommend our service/product to others?
Please select your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Which aspects of our service/product do you find most valuable?
Select the aspects that you find most valuable.
Reliability
Ease of use
Features
Performance
Design
7
Are there any specific features you would like to see added?
Tell us about any specific features you would like added to our service/product.
8
How often do you use our service/product?
Please select the frequency of use.
Daily
Weekly
Monthly
Occasionally
Never
9
What challenges have you faced while using our service/product?
Please describe any challenges you have faced for us to address.
10
Would you consider trying our new features/services in the future?
Let us know if you would consider trying our upcoming offerings.
Yes
No
Maybe
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