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Survey on Problems Faced by Customers Regarding Borrowing of Loans

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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Problems faced by the customers regarding the borrowing of the loan
1

How often do you face difficulties in understanding the loan terms and conditions?

Please select one option based on your experience.
2

On a scale of 1 to 10, how satisfied are you with the loan application process?

Please rate your satisfaction level from 1 being very dissatisfied to 10 being very satisfied.
3

What is the biggest challenge you face when applying for a loan?

Please describe the main problem you encounter during the loan application process.
4

Do you find it difficult to navigate through the loan options available?

Please select 'Yes' or 'No' based on your experience.
5

How likely are you to recommend our loan services to others?

Please rate your likelihood to recommend from 1 being least likely to 10 being most likely.
6

Have you faced challenges in meeting the loan repayment deadlines?

Please select 'Yes' or 'No' based on your experience.
7

What improvements would you suggest to make the borrowing process easier for customers?

Please provide your suggestions for enhancing the loan borrowing experience.
8

Are the interest rates and charges clearly explained to you during the loan application?

Please select 'Yes' or 'No' based on your experience.
9

How satisfied are you with the customer service provided during the loan application process?

Please rate your satisfaction level from 1 being very dissatisfied to 10 being very satisfied.
10

Do you face challenges in getting quick loan approvals?

Please select 'Yes' or 'No' based on your experience.