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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Choose the option that best reflects what you appreciate about our service/product.
Quality
Price
Customer Service
Innovation
2
Rate your overall satisfaction with our service/product.
Rate your satisfaction on a scale of 1 to 10, with 1 being least satisfied and 10 being highly satisfied.
3
What bothers you about our service/product?
Describe what bothers you the most about our service/product.
4
What aspect would you like to see improved in our service/product?
Provide suggestions on what you would like us to improve.
5
How likely are you to recommend our service/product to others?
Rate your likelihood of recommending on a scale of 1 to 5, with 1 being least likely and 5 being highly likely.
6
Which of the following best describes your interaction with our customer service?
Select the option that best describes your recent interaction with our customer service.
Friendly and Helpful
Slow Response Time
Unsatisfactory Resolution
No Experience
7
Do you find our product/service easy to use?
Indicate whether you find our product/service easy to use or not.
Yes
No
Neutral
8
Would you like to see more product options in the future?
Share your preference about having more product options in the future.
Yes
No
Maybe
9
What can we do to enhance your overall experience with our service/product?
Provide suggestions on how we can enhance your overall experience.
10
How often do you use our service/product?
Indicate the frequency of your use of our service/product.
Daily
Weekly
Monthly
Occasionally
Never
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