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A Comparative Study of Customer Satisfaction and Service Quality among Banks in Alaminos City Pangasinan

Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.

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1

Which bank do you currently use?

Please select the bank that you are currently using for your banking needs.
2

Rate the overall satisfaction with the services provided by your bank.

Rate the overall satisfaction on a scale from 1 to 10, with 1 being highly dissatisfied and 10 being highly satisfied.
3

What improvements would you suggest to your bank for better service quality?

Please provide your suggestions on how the bank can improve its service quality.
4

How likely are you to recommend your bank to others?

Please select a rating indicating how likely you are to recommend your bank to others.
5

Rate the speed and efficiency of transactions at your bank.

Rate the speed and efficiency of transactions on a scale from 1 to 10, with 1 being very slow and inefficient and 10 being very fast and efficient.
6

Do you feel valued as a customer by your bank?

Please choose an option indicating how valued you feel as a customer by your bank.
7

What additional services would you like to see offered by your bank?

Please provide information on any additional services you would like your bank to offer.
8

Rate the friendliness and helpfulness of bank staff.

Rate the friendliness and helpfulness of bank staff on a scale from 1 to 10, with 1 being very unfriendly and unhelpful and 10 being very friendly and helpful.
9

How often do you visit your bank's physical branch?

Please select an option indicating how often you visit your bank's physical branch.
10

What factors are most important to you when choosing a bank?

Please select all factors that are important to you when choosing a bank.