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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate most about our service/product?
Select one option that best represents your opinion.
Friendly customer service
Quality of the product
Prompt delivery service
2
How would you rate your overall satisfaction with our service/product?
Rate from 1 to 10 stars, 1 being the lowest and 10 being the highest.
3
What aspects of our service/product bother you the most?
Please describe in detail.
4
What improvements would you like to see in our service/product?
Please provide your suggestions.
5
How likely are you to recommend our service/product to others?
Select one option that best represents your likelihood.
Very Likely
Somewhat Likely
Neutral
Not Likely
6
Rate the effectiveness of our customer support service.
Rate from 1 to 10 stars, 1 being the lowest and 10 being the highest.
7
What features do you think are missing from our service/product?
Please describe in detail.
8
How often do you use our service/product?
Select one option that best represents your usage frequency.
Daily
Weekly
Monthly
Occasionally
9
Rate the value for money of our service/product.
Rate from 1 to 10 stars, 1 being the lowest and 10 being the highest.
10
In your opinion, what sets us apart from our competitors?
Please describe in detail.
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