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CRM Systems Usage Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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CRM Awareness & Satisfaction Survey
1
Are you currently using a CRM?
This question helps to assess the awareness of CRM among businesses.
Yes
No
I don’t know what CRM is
2
Would you be open to trying a CRM for 30 days, free of cost, just to see how it improves your follow-up and organization?
Select one answer
Yes, I’d love to try
Maybe, I’d like to know more first
No, not interested
3
What’s the main reason you haven’t used a CRM yet?
Select one answer
Too expensive
Too complicated / hard to learn
Don’t see the need
Never thought about it
Other (please specify)
4
How satisfied are you with your current CRM setup?
Rate your satisfaction level with the current CRM setup.
5
What are the biggest challenges you face with your current CRM system?
Share the main difficulties you encounter while using the CRM system.
6
How easy is it for you to use the CRM system?
Rate the ease of use of the CRM system.
7
How important is the CRM system for your business operations?
Assess the importance of CRM in your business operations.
8
Would you consider switching to a different CRM system?
Indicate your openness to switching to a different CRM system.
Yes
No
Maybe
9
What improvements would you like to see in your current CRM system?
Share the enhancements you desire in the current CRM system.
10
Do you receive sufficient training on how to use the CRM system effectively?
Rate the adequacy of the training you receive on CRM system usage.
11
How often do you update data in your CRM system?
Indicate the frequency of updating data in the CRM system.
Daily
Weekly
Monthly
Rarely
12
How satisfied are you with the customer support provided for your CRM system?
Rate your satisfaction level with the customer support for the CRM system.
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