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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
How satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10.
3
What bothers you about our service/product?
Please describe what bothers you.
4
What improvements would you like to see?
Please provide suggestions for improvement.
5
How likely are you to recommend us to a friend or colleague?
Please select an option.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
Rate the ease of use of our service/product
Please rate the ease of use on a scale from 1 to 10.
7
What features do you find most valuable?
Please select all that apply.
User interface
Speed
Functionality
Design
8
Would you like to see more options in our service/product?
Please provide feedback on the options you would like to see.
9
How responsive do you find our customer support?
Please select an option.
Very responsive
Responsive
Neutral
Not very responsive
Not responsive at all
10
Overall, how satisfied are you with our service/product?
Please rate your overall satisfaction on a scale from 1 to 10.
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