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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Please select the option that best describes what you appreciate.
Quality
Customer service
Price
Convenience
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Please rate your satisfaction on a scale from 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Please provide a brief description of what bothers you the most.
4
What improvements would you like to see in our service/product?
Please share any suggestions for improvements that you would like to see.
5
How likely are you to recommend our service/product to others?
Please select the option that best describes how likely you are to recommend us.
Very likely
Likely
Neutral
Unlikely
Very unlikely
6
What feature do you find most valuable in our service/product?
Please select the feature that you find most valuable.
Ease of use
Performance
Design
Functionality
7
How often do you use our service/product?
Please select the option that best describes how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
8
Are there any specific issues you have faced while using our service/product?
Please provide details of any specific issues you have faced.
9
How satisfied are you with the delivery time of our service/product?
Please rate your satisfaction with the delivery time.
10
What is your preferred method of communication with us?
Please select your preferred method of communication.
Email
Phone
Live Chat
In-person meeting
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