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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best describes what you appreciate.
Quality
Price
Customer Service
Convenience
Innovation
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10, where 1 is very dissatisfied and 10 is very satisfied.
3
What bothers you the most about our service/product?
Describe the aspect that bothers you the most.
4
What improvements would you like to see in our service/product?
Share your ideas for improvements.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale of 1 to 10, where 1 is very unlikely and 10 is very likely.
6
How often do you use our service/product?
Select the frequency of your usage.
Daily
Weekly
Monthly
Occasionally
Never
7
Are there any specific features you would like to see added?
Specify any additional features you wish to be added.
8
How responsive do you find our customer service?
Rate the responsiveness of our customer service team on a scale of 1 to 10, where 1 is very unresponsive and 10 is very responsive.
9
In which areas do you think we excel in comparison to our competitors?
Select all areas where you believe we outperform our competitors.
Quality
Price
Customer Service
Innovation
Convenience
10
Any additional comments or feedback?
Feel free to share any other comments or feedback you may have.
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