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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select one option that best describes your appreciation.
Quality
Customer service
Price
Innovation
Convenience
2
How would you rate our service/product?
Rate our service/product on a scale from 1 to 10.
3
What bothers you about our service/product?
Briefly describe what bothers you about our service/product.
4
What improvements would you like to see in our service/product?
Briefly describe any improvements you would like to see.
5
Which feature do you find most useful?
Select one feature that you find most useful.
User interface
Functionality
Performance
Design
Compatibility
6
Are you satisfied with the delivery process?
Select one option to indicate your satisfaction with the delivery process.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
7
Would you recommend our service/product to others?
Select one option to indicate if you would recommend our service/product to others.
Definitely yes
Probably yes
Not sure
Probably not
Definitely not
8
What do you think sets us apart from our competitors?
Briefly describe what you think sets us apart from our competitors.
9
How often do you use our service/product?
Indicate how often you use our service/product.
Daily
Weekly
Monthly
Occasionally
Never
10
Overall, how satisfied are you with our service/product?
Select one option to indicate your overall satisfaction.
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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