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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate the most about our service/product?
Select one option that best represents what you appreciate about our service/product.
Quality
Customer service
Value for money
Ease of use
Innovativeness
2
How satisfied are you with our service/product?
Rate your satisfaction on a scale from 1 to 10.
3
What bothers you the most about our service/product?
Please briefly describe what bothers you the most about our service/product.
4
What could we improve in our service/product?
Please provide your suggestions on how we can improve our service/product.
5
How likely are you to recommend our service/product to others?
Rate your likelihood on a scale from 1 to 10.
6
Which of the following features do you find most valuable?
Select one option that you find most valuable in our service/product.
User interface design
Performance
Customization options
Compatibility
Security
7
How often do you use our service/product?
Select the frequency that best represents your usage.
Daily
Weekly
Monthly
Occasionally
Never
8
Do you find our pricing competitive compared to similar products/services?
Select one option that best describes your opinion on pricing competitiveness.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
9
How responsive do you find our customer support?
Rate the responsiveness of our customer support on a scale from 1 to 10.
10
Would you like to share any additional comments or feedback with us?
Feel free to share any additional comments or feedback with us.
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