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Customer Satisfaction Survey
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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1
What do you appreciate about our service/product?
Select the option that best represents what you appreciate.
Quality
Customer service
Price
Innovation
Other
2
On a scale of 1 to 10, how satisfied are you with our service/product?
Rate your satisfaction on a scale of 1 to 10.
3
What bothers you about our service/product?
Describe briefly what bothers you.
4
How likely are you to recommend our service/product to others?
Select one option based on your likelihood to recommend.
Very likely
Likely
Neutral
Unlikely
Very unlikely
5
What improvements would you like to see in our service/product?
Share your thoughts on the improvements you would like.
6
How often do you use our service/product?
Select the frequency of usage that best describes your interaction with our service/product.
Daily
Weekly
Monthly
Occasionally
Never
7
Which feature do you find most useful in our service/product?
Choose the feature you find most useful.
Ease of use
Speed
Functionality
Design
Other
8
Would you like to see more discounts and promotions for our service/product?
Provide your opinion on discounts and promotions.
Yes
No
Maybe
9
Do you find our customer support helpful when you have an issue?
Rate the helpfulness of our customer support.
Very helpful
Helpful
Neutral
Not very helpful
Not helpful at all
10
Would you like to share any additional comments or feedback?
Feel free to share any additional thoughts or feedback.
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