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User Health Journey Feedback - Low Risk Flow

Try to put yourself in the given scenario and imagine opening your SkinVision app, seeing this questionnaire appear.


Keep in mind that the hyperlinks in this questionnaire won’t actually work, but they will in the final version of the app.


In reality, these questions will appear as a "chat experience"

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Health Follow-up
1

First, please select the scenario you have been assigned

You can find your scenario number in the instruction email

Your health is our top priority. That’s why we’re checking in to see if our recommendation was helpful to you or if you still need any assistance regarding your skin spot.


Three weeks ago, you received a low-risk recommendation, where we mentioned we have not found a reason for you to worry about this skin spot at the moment.

2

Was our advice helpful?

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3

Glad to hear. We’d like to hear a bit more about your experience. How worried were you about this skin spot?

Select one answer
4

We’d like to hear a bit more about your experience. How worried were you about this skin spot?

Select one answer
5

Did you feel reassured after our advice?

Select one answer
6

We're glad you felt reassured. What would you have done if SkinVision had not been available to examine your skin spot?

Select one answer
7

What would you have done if SkinVision had not been available to examine your skin spot?

Select one answer
8

What would you have done if SkinVision had not been available to examine your skin spot?

Select one answer
9

We're sorry to hear that. To support you in the best way possible, we’d like to learn more about your experience. Did you visit a doctor for your skin spot?

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10

Could you let us know why you decided to visit a doctor?

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11

Could you let us know why you decided to visit a doctor?

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12

What type of healthcare professional did you visit?

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13

What was the outcome of your visit?

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14

Could you share what the diagnosis was?

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15

We hope you have received the right treatment or advice to take care of your skin. Was a biopsy or excision performed to confirm the diagnosis?

Select one answer
16

We’re very sorry to hear this, and we recognize that this may be a very distressing experience for you. 

 Could you tell us which diagnosis you received?

Select one answer
17

Thank you for sharing your diagnosis. We want to assure you that we take cases like this very seriously.
We’re committed to supporting you, and a medically trained Care Centre team member, experienced with skin cancer patients, would like to get in touch with you directly. Would you be open to that?

Select one answer
18

We respect your choice and will not reach out to you personally. To investigate this rare occurrence in our service, we would like to ask more about this case. Was a biopsy or excision performed to confirm the diagnosis?

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19

Your histopathology report helps us learn from your experience and improve our algorithm, leading to even more accurate skin cancer detection in the future. Each report strengthens early detection and enhances its reliability. Would you be open to sharing yours? [your information is processed anonymously and securely stored]

A histopathology report is a medical document that provides a detailed analysis of tissue taken from your body through a biopsy or excision. The tissue is examined by a pathologist, and the findings are shared in the histopathology report. This report helps doctors decide on the best treatment plan for you. The report includes important details such as: Diagnosis – what the sample shows, including whether it is cancerous or not. Location – where the sample was taken from. Depth – how deep the abnormal cells go into the tissue. Spread – whether the disease has extended beyond the original area. By sharing your histopathology report, we can continue training our system to recognize various types and presentations of skin cancer. This leads to more accurate recommendations, allowing skin cancer to be detected even better and faster. Rest assured, your information is processed anonymously and securely stored.
20

Could you let us know why you have decided to visit a doctor?

Select one answer
21

We’d appreciate if you could let us know how we could have helped you better in this situation.

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22

That’s ok! Would you mind sharing it later?

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23

Thank you! We'll remind you in two weeks. Take care, [name]. If you'd like to share something or need support, a representative is available to assist you at support@skinvision.com.

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24

Thank you for letting us know. We won’t be asking about this assessment again. Take care, [name]. If you'd like to share something or need support, a representative is available to assist you at support@skinvision.com.

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25

Thank you for sharing your feedback with us today. Take care, [name]. If you need support, our Care Centre is available to help you at care-centre@skinvision.com

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26

Thank you for taking the time today to share your feedback. If you need direct support, our Care Centre is available to assist you and can be reached at care-centre@skinvision.com Take care, [name].

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Thank you for letting us know. We will reach out to you later to check if there’s anything we can do to assist you. Take care, [name]. If you have any questions in the meantime, a representative is available to assist you at support@skinvision.com.

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We’re here to support you while you wait for your appointment. In case you want to read our articles about skin conditions and how our service works, click here. We’ll reach out later to see how things are going and if there is anything we can to do help you. If you need help in the meantime, feel free to contact us at care-centre@skinvision.com Take care, [name].

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29

Thank you for being open to speaking with us. One of our Care Centre team members will be in touch with you soon at the email address linked to your account. If you have any questions before then, you can always reach us at care-centre@skinvision.com.

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30

Thank you for taking the time to share your feedback with us. We will continuously work to improve our service to keep supporting your in checking you skin spots. Is there anything else you’d like to share? You can always reach us at care-centre@skinvision.com.

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31

Histopathology upload feature

Image a window opening where you can upload your file
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No worries, you can upload your histopathology report later in the app by navigating to ‘Account’.

[Where can I find my histopathology report] If you do not yet have your histopathology report, you can request it from your treating institution or doctor. You have the right to request and access your medical records, and it is considered completely normal.
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33

We respect your choice.

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34

Thank you for sharing your feedback with us today. We’re here to support you in the best way possible on your healthcare journey. Is there anything we can help you with at the moment? Our Care Centre would love to hear from you at care-centre@skinvision.com Wishing you all the best, [name].

Please select the diagnosis for your scenario to proceed to the next window.
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35

Support after a skin cancer diagnosis

We understand how challenging a melanoma diagnosis can be and you don’t have to go through this alone. Please know that there are patient organizations dedicated to supporting you along the way. These organizations can: Offer emotional and practical support whenever you or your family members need it Help you connect with peers who understand what you're going through Provide trustworthy information on treatment options and new developments Do you need help finding such organizations in your area? Feel free to contact us. Would you like to learn more about your diagnosis right away? We’ve written some informative articles that you may find useful. Click here to read them.
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36

Support after a skin cancer diagnosis

After your diagnosis, you may be looking for more information, and we are here to help you with that. We’ve written some informative articles to help you learn more about your diagnosis. Click here to read them.
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37

More information about benign skin lesions

Has your skin spot been diagnosed as benign? That may be reassuring, but you might still want to learn more about it. On our website, we have a dedicated page about benign lesions where you can find more information! Head over to our Skin Articles by clicking here.
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Thank you for sharing your feedback with us today.

We’re here to support you in the best way possible on your healthcare journey.

Is there anything we can help you with at the moment? Our Care Centre would love to hear from you at care-centre@skinvision.com


Wishing you all the best, [name].