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Customer Satisfaction Survey for a Travel Agency
Dear Sir or Madam, please take a few minutes of your time to complete the following questionnaire.
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Agencia de viajes: Explora el mundo con 7mo A Estimado/a Cliente Gracias por elegir nuestra agencia de viajes. Nos gustaría conocer su opinión sobre nuestros servicios para mejorar y ofrecerle una mejor experiencia en el futuro. Por favor, dedique unos minutos para completar esta encuesta.
1
How satisfied are you with the booking process?
Please select one option that best describes your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
2
Rate your overall experience with our travel agency
Please rate your overall experience with our travel agency using the star rating system.
3
What improvements would you like to see in our services?
Please provide your feedback in the text box below.
4
How likely are you to recommend our travel agency to a friend or colleague?
Please select one option that best describes your likelihood of recommending us.
Very Likely
Likely
Neutral
Unlikely
Very Unlikely
5
Rate the customer service provided by our staff
Please rate the customer service provided by our staff using the star rating system.
6
Did you encounter any issues during your trip? If yes, please provide details.
Please share any issues you faced during your trip in the text box below.
7
How satisfied are you with the accommodations booked through our agency?
Please select one option that best describes your satisfaction level.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
8
Rate the ease of navigating our website or app for booking
Please rate the ease of navigating our website or app using the star rating system.
9
Would you consider using our travel services again in the future?
Please select one option that best describes your likelihood of using our services again.
Definitely Yes
Probably Yes
Not Sure
Probably Not
Definitely Not
10
Additional comments or suggestions
Please feel free to share any additional comments or suggestions with us.
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